Acer Computer Australia

3.1 · 49 reviews
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H
Harrison Brala
Reviews 1
2020-10-20 19:53

i sent my laptop to be repaired before Christmas l...

i sent my laptop to be repaired before Christmas last year. They notified me that it would be fixed within two weeks the laptop is still in repair and they have told me i would have it by early march. This is unacceptable for me to wait 3 and a half months. I need this laptop for school and it is ve...

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Christopher Drieberg
Reviews 1
2020-09-28 00:39

I never experienced any issues with products from ...

I never experienced any issues with products from Acer. I always like the design and performance. Prices are in the expensive side for the items a purchased over time but they had very goodspecifications and were often innovative.

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Lydia Park
Reviews 1
2020-09-08 20:04

Laptop under warranty needed service. Very complic...

Laptop under warranty needed service. Very complicated process. Needed to call ACER three times due to confusion. Waited very long to be answered. Packing instruction pdf file finally arrived but could not download. Needed to call ACER again.

Case ID : 1034392Z

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Jenna Collins
Reviews 1
2020-08-25 05:14

Worst customer service, foreign call centre so har...

Worst customer service, foreign call centre so hard to understand, computer dead after 6 months, apparently they can't fix it because they have no mother boards, mmmmm how do you make computers. Would give 0 stars if that was an option.

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Young KIM
Reviews 1
2020-08-08 12:09

I won t buy any computer from ACER!! Service is te...

I won t buy any computer from ACER!! Service is terrible!! They hadn t called me back for 5 weeks since I left my desktop at the service center!! I CALLED AND I FOUND THEY HAVENT DONE ANYTHING SINCE THEN THEY WANTED ME TO PAY AND START TO REPAIR!! WHAT A GOOD SERVICE!! 5 weeks!! Terrible!!

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Alan Robinson
Reviews 1
2020-07-20 03:36

I wish to share with whoever will deal with the AC...

I wish to share with whoever will deal with the ACERSTORE in NSW. I had dealings and bought 2 acer laptops and had email dealings with the store . I had many questions as I am not familiar with laptops, questions were totally answered promptly and seeing I was a pensioner I asked and got a discoun...

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M
Miska Mcglynn
Reviews 1
2020-05-23 11:23

Quoted me to get the screen fixed on my acer switc...

Quoted me to get the screen fixed on my acer switch alpha 12 tablet $720 I got a genuine screen fitted and installed for $300 avoid these guys they are useless have no idea and just want your money.

I really think it's disgusting that a reputable company like acer would allow such a travesty to o...

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Peter Chambers
Reviews 1
2020-05-06 04:52

I have an Acer 8" Tablet, had it for about 3 years...

I have an Acer 8" Tablet, had it for about 3 years & the Battery needs to be replaced, the woman I spoke to is located in the Philippines, it is hopeless chatting to them, as she had no idea, kept telling me the warrant has expired !!! Hello I never asked about that. There is No Service center for A...

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Bevan Airey
Reviews 1
2020-04-17 16:15

Appon completion of order all correspondence re in...

Appon completion of order all correspondence re invoice, shipping etc was conducted very promptly and professionally. Also as the item I had ordered and paid for was currently out of stock Acer very kindly offered an alternative, upgraded model as substitute. Very happy with service.

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R
Ramzy
Reviews 1
2020-04-16 23:45

Obfuscated and difficult to deal with. My monitor ...

Obfuscated and difficult to deal with. My monitor broke down, so I lodged a ticket to get it repaired, and was asked to ship the monitor to Acer. I requested the address to drop it off myself since the monitor is 34" / 10KG, but they refused and repeatedly told me it needed to be shipped to a design...

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Phils Spence
Reviews 1
2020-04-02 05:08

We purchased laptops feb 18

We purchased laptops feb 18
March video card failed we hota new laptop replacement
Not long after same problem they couldn t replace it as it was discontinued we paid extra money to get current model
October the hinges failed causing screen failure
Took back to Acer
Waited four weeks for a resp...

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S
Sophie Matis
Reviews 1
2020-03-20 01:09

Avoid Acer at all costs. I am sure every positive ...

Avoid Acer at all costs. I am sure every positive review on here has been purchased and coming from people who have never dealt with Acer.

The customer service is appalling + most of their practices in terms of the repair process do not comply with consumer law (ie are illegal). After paying over...

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Karen Fuente
Reviews 1
2020-02-18 22:00

Purchased an acer spin for $400 and had an issue w...

Purchased an acer spin for $400 and had an issue with the screen. I contacted acer direct who then wanted $80 just to assess. Laptop was sent away and was informed $329 to fix the screen. What a joke!!!! For a few dollars more can buy a whole new laptop. They DONT care about their customers once th...

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J
Jason Lin
Reviews 1
2020-02-15 16:39

Well, they actually foreign call center, but still...

Well, they actually foreign call center, but still helpful and kindly. But I feel disappointed when I want to activate extension warranty. The website on manual is fail, error 404 seems they close Acer care server, but Acer Singapore, Acer USA, Acer Taiwan extension warranty online service still wor...

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chris wong
Reviews 1
2020-02-15 05:55

Just got sent a damaged product. Laptop screen was...

Just got sent a damaged product. Laptop screen was cracked upon opening the box. Customer service was absolutely disgusting. Transferred over and over again to different departments for nearly an hour and finally referred to a store in Melbourne that was not related to retailing acer products. There...

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D
Dave Tukuafu
Reviews 1
2020-01-23 10:03

WORST CUSTOMER SERVICE EVER. New laptop broke afte...

WORST CUSTOMER SERVICE EVER. New laptop broke after a month of purchase and it has been 3 months going back and forth trying to get a repair. At the moment I have no idea where my laptop is. Customer service is horrendous!!! Not happy and will not be buying ACER products in the future

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Half Baht
Reviews 1
2020-01-16 07:14

Damaged my unit when replacing the screen. Refused...

Damaged my unit when replacing the screen. Refused to accept responsibility, tried to blame Australia Post, despite box being unmarked. Evident that damage was done by the technicians tools. Offered to repair the unit, something that should of been done when they damaged it, and have me be without i...

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Mario K.
Reviews 1
2020-01-10 06:25

They couldn't replace broken hinge on my Acer cboo...

They couldn't replace broken hinge on my Acer cbook, after 10 days they returned it unrepaird. They don't have the hinge, which btw broke after 18 months. I had to pay quote for repair on the first day, now I have to wait 2-3 weeks more for refund, for my money.
Thanks Acer, but never buying you ag...

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Ana Kar
Reviews 1
2020-01-02 13:48

Repair service is almost as pathetic as their comp...

Repair service is almost as pathetic as their computers bought an Acer swift laptop it s not even a year old keeps shutting down wont work Unless the charger is plugged despite having full battery then as soon as you take the charge out boom turn black and won t work even with the charger in it turn...

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