Questions about Wwave Pty Ltd
What is Wwave Pty Ltd?
Wwave Pty Ltd is a Melbourne-based audio visual and event hire company that has been operating since 2002. They provide equipment and services for weddings, corporate events, conferences, and exhibitions across Victoria. Their head office is located at 321 Arden St, Kensington, Victoria, 3031, Australia, and they offer both delivery and customer pick-up options.
What are the pricing structures and packages available?
The company offers a wide range of audio visual hire packages starting from as low as $134.20 for small events, with larger party systems ranging up to $420.00. They also sell used and new equipment from time to time as they upgrade their stock. Pricing is calculated individually in the quote provided to the customer based on the specific equipment and delivery needs.
What specific services and equipment categories do they offer?
Wwave provides services for various event types including weddings, corporate meetings, fashion shows, and live stream services. They specialize in audio, visual, lighting, rigging, staging, and event power distribution. Their equipment includes battery-powered portable speakers, projectors, screens, and a variety of lighting options like festoon and strobe lights.
How can a customer book or order their services?
To get started, customers can request a quote by filling out the enquiry form on their website or calling their friendly staff at +61(03) 9372 5244. They offer both delivery and pick-up services, with pick-ups typically arranged on Friday for weekend events and returns on Monday. They also provide 24/7 customer support via phone and live chat for urgent issues.
Where is the business located and what are the service area details?
The business is centrally located in Kensington, just past North Melbourne, with a warehouse nearby the CBD. Although based in Kensington, they work all over Victoria in many venues. They require an associate insurance certificate and a diagram or schedule before working in a venue, but they can make the best arrangements in virtually any facility.
How long has the business existed and what makes it different?
Wwave has over 25 years of experience in audiovisual, lighting, rigging, staging, and installation hire and sales. They differentiate themselves through unique systems, premium equipment, and qualified staff that includes A-grade electricians to ensure safe and unique setups for seamless events.
What are some of the specific lighting and visual product features?
The company offers a variety of lighting solutions including beam types like spot/profile, wash/flood, strobe, festoon, and gobo projectors. They also provide visual equipment such as 100-inch 4K smart TVs and data projectors from major brands like NEC and Sony. Their lighting options come in multiple colors including white, black, red, green, blue, and multicoloured.
What are some of the specific audio product features?
Wwave provides battery-powered portable speakers that are easy to set up and can play music or use microphones where there is no power available, making them great for wedding ceremonies in gardens. They also offer stage pods, podiums, and lecterns with microphones for various event sizes.
What additional event support services are included?
The business handles testing and tagging, rehearsal studios, and permanent installations alongside their temporary hire services. They also offer furniture hire, carpet hire, and clothes racks hire as part of their broader event support. They provide 24/7 customer support for all their audiovisual equipment hire.
What are the practicalities for pick-up and return?
Customers can pick up their equipment from the office to see and demonstrate how everything works to ensure it is trouble-free. For weekend use, they recommend picking up gear on Friday and returning it on Monday, reserving the right to request earlier returns if needed.
How does their support system work outside standard hours?
The company states they are technically only open during work hours, yet their phones are diverted to mobile outside office hours to allow for 24-hour help. They can try to talk customers through issues to resolve them or potentially have the gear replaced if there is trouble.
What are the contact methods for urgent versus non-urgent issues?
The website mentions that they can be contacted nearly 24 hours a day, 7 days of the week for urgent enquiries. For less urgent enquiries, customers can use the enquire now button or the live chat widget on the website.
What is the official website of Wwave Pty Ltd?
The official website of Wwave Pty Ltd is wwave.com.au.
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About Wwave Pty Ltd
Transform venues with creative event lighting solutions that enhance mood and style, delivered by wwave.com.au offering innovative designs, premium equipment, and professional support to elevate events and captivate audiences worldwide.
- Website
- wwave.com.au
- Phone
- +61(03) 9372 5244
- [email protected]
- Address
- 321 Arden St, Kensington, Victoria, 3031, Australia
- Categories
- Events services
