Empire Shipping Agency

Empire Shipping Agency, operating as Wheelhouse Shipping Agency Ltd., is a full-service agency for ship owners, charterers, and cargo interests loading or discharging in Canada's west coast. With close to 150 years of combined experience, they act as a point of contact for all aspects of ship or cargo operations to ensure efficient, cost-effective, and worry-free port entries and departures.

The agency has extensive experience working with port terminals along the Canadian West Coast, including the Ports of Vancouver, Fraser River, Roberts Bank/Deltaport, Vancouver Island, and Prince Rupert. They provide current, accurate information about these ports to enable clients to get reliable, timely information throughout cargo operations.

The business holds a Trustburn rating of 3.8 out of 5 from 12 reviews. The rating distribution includes several 5-star and 4-star reviews praising the service, alongside some 3-star reviews, reflecting a generally positive but varied customer experience.

Clients can request a port estimate or ask questions about Canadian ports and terminals by contacting the office. The agency offers dedicated agents available to assist clients on a 24/7 basis throughout the year to handle all aspects of the ship or cargo operations.

Reviewers consistently mention that the rates are reasonable, competitive, affordable, and cost-effective. The agency aims to provide cost-effective solutions, and customers have noted that the pricing structure has been fair and transparent in their experiences.

Multiple reviewers highlight that the website is easy to navigate, user-friendly, and easy to use. They appreciate the ability to find information quickly and the overall smooth experience when interacting with the digital platform.

Customers frequently describe the staff as friendly, knowledgeable, professional, attentive, helpful, and willing to assist. They note that the team goes above and beyond to ensure customer satisfaction and handles shipping needs with utmost professionalism.

The main office is located at Suite 640 - 1050 West Pender St., Vancouver, BC, V6E 3S7, Canada. The 24-hour phone number for the office is 1 (604) 891-5555, and the fax number is 1 (604) 891-5544.

The company lists several executives including President Dave Hill, Vice President Mike Malone, Managing Director Bruce Rothdram, Vice President Brock Chrystal, and Vice President - Marketing John Yeung, each with their own direct email addresses.

The agency operates across Canada's west coast, with a strong presence in Vancouver, Vancouver Island, and Prince Rupert. They are described as a resource for those loading or discharging in this specific region of Canada.

The business profile states it has close to 150 years of combined experience on Canada's West Coast. This extensive history is cited as a key asset for their expertise in port and cargo handling operations.

Some reviewers mention that the process is smooth and hassle-free, allowing them to send packages and receive them safely. They appreciate the efficiency of the service and the ease of navigating the system to place orders.

The agency describes itself as connected, with excellent connections with cargo and maritime industry professionals across Canada and around the world. They aim to be a valuable partner and resource, ensuring clients have a dedicated point of contact for all operations.

The company explicitly describes itself as a 'Full Service Agency'. This model ensures that when appointed as agents, they become the point of contact in all aspects of the ship or cargo operations for their clients.