Waters Removals

Waters Removals is a family-run removals and storage company based in Stafford, operating since 2019. They provide home and office moves, secure storage, packing services, and house clearances across Staffordshire and beyond. The business is led by Olly and Alice, who established the company after taking a career change in 2019.

The company offers a 'platinum package' for full packing services where all materials like boxes and bubble wrap are included in the price. They also provide part packing services for specific rooms or areas to help tackle busy kitchens or large properties. Additionally, they offer an unpacking service that includes reassembling furniture and organizing clothes into wardrobes.

Waters Removals operates a secure storage facility located just 5 minutes from J14 of the M6. The premises are CCTV covered and offer various storage solutions for both domestic and commercial use with no minimum stay period required.

The standard home removals team consists of a minimum of 2 men, though the number depends entirely on the size of the move. They ensure there are enough hands to complete the job in a timely fashion and aim to put items into the customer's room of choice if access is clear.

The business offers a 10% discount exclusively to those currently serving in the military, leveraging Olly's background as a former British Army serviceman who served 8 years. They also provide a military discount as part of their competitive quoting structure.

Customers can book a 15-minute WhatsApp video call survey to assess their moving requirements before receiving a quote. This is a common method used to ensure the quote is properly provisioned without needing an immediate home visit.

The usual start time for moves is between 0800 and 0900 am, depending on the circumstances of the move. If a completion date changes, any deposits already paid are lost and are not transferred to new dates.

Waters Removals charges a key waiting fee of £20 per man per hour from 2pm onwards. This fee applies if the customer delays the completion of the move beyond the agreed time.

The company provides comprehensive goods in transit and public liability cover on every job. Customers can opt to increase the baseline cover for extra peace of mind, ensuring their belongings are protected throughout the journey.

The business has ranked in Staffordshire's Three Best Rated Removals & Storage companies for three consecutive years: 2024, 2025, and 2026. This ranking is based on a detailed 50-point quality inspection covering all aspects of their business.

The team uses wool removal blankets to cover all furniture while in transit and straps items into the vehicle railings to prevent movement. They also offer protective coverings for floors, sofas, and wall art as part of the quote.

The company works with local charities, auction houses, and schools to offer part and full house clearances. They are fully licenced to handle these clearances as part of their service offerings.

Customers can contact the business by calling 01785 291772 or emailing [email protected]. They also encourage filling out a form on their website to get a response as soon as possible.

The company describes itself as a small fleet operation that started with one Luton van six years ago and has grown into a professional team. They emphasize a personal service approach rather than call centres and sales targets.

The official website of Waters Removals is watersremovals.com.