themaidsma

The Maids MA is a trusted cleaning company providing professional residential and commercial cleaning services throughout Brookline, Boston, Greater Boston, and the North Shore of Massachusetts, founded in 1995.

The business operates under the legal name The Maids / Donnelly Service Group, Inc., and its offices are located in Newton and North Reading, with teams serving neighborhoods across the entire North Shore.

To get started, customers can call 978-276-1276 to get a quote and a $25 voucher, or visit the website to request a customized cleaning plan that fits their specific needs.

The company offers recurring house cleaning, deep cleaning, move-in and move-out cleaning, apartment cleaning, and office cleaning services using the Healthy Touch® 22-Step Cleaning System.

The business has been operating since February 28, 1995, making it a long-standing local family-owned and-operated company with an average employee tenure of over five years for cleaning professionals.

The Maids received numerous accolades, including being an 11-time 'Best of Boston' winner from Boston Magazine and The Maids International franchise of the year in 2008, 2015, and 2016.

The company uses back pack vacuums with HEPA filtration, microfiber cloths, and environmentally preferable cleaning products to ensure a healthy living environment and reduce allergens.

The 22-Step Healthy Touch System includes detailed steps such as sanitizing sinks and counters, hand-washing floors, changing linens, and dusting ceiling fans in every room.

The business provides a 100% satisfaction guarantee, promising to re-clean any area within 24 hours if the customer is unhappy with the initial service at no charge.

The company serves areas including Newton, Cambridge, Brookline, Greater Boston, and the North Shore, with a focus on providing customized plans for recurring, one-time, or same-day cleaning.

The business transitioned to an Employee Stock Ownership Program (ESOP) in 2020 to mark its 25th anniversary, turning dedicated staff into employee-owners at no cost to them.

The website states the company is the premier maid service in the hometown, offering specialized cleaning for windows, move-ins, and move-outs to help busy residents find time to relax.

The business emphasizes that their teams are well trained, bonded, and insured, with a focus on creating a happy cohesive team to ensure consistently great cleans.

The company states that their teams clean virtually every available surface, including deep under beds and on top of refrigerators, to ensure a thorough clean from top to bottom.

The business notes that over half of its support team began as cleaners and advanced through clearly defined pathways into new roles, reflecting a commitment to career growth.