Suspender Store

Suspender Store is an online retailer specializing in suspenders for men, women, and kids, offering styles ranging from traditional leather to ultra-thin options. The company has been operating since 1999 and describes itself as a family-owned business with a focus on high-quality products and exceptional customer service. Their website features guides on sizing, width, attachments, and fabrics to help customers find the perfect fit for their needs.

The store offers a wide variety of suspender widths, with 2-inch wide options providing a casual look and greater support, while 1.5-inch wide suspenders are slightly dressier. Thinner options like 1-inch and 3/4-inch widths are popular among younger or fashion-conscious customers and work well with both business suits and jeans. Customers can shop by style, attachment, color, material, or size to find exactly what they need.

Suspender Store ships from their facility in Millersville, MD, and they normally process orders within 1-2 business days of receipt. For orders placed before 1:00 PM Eastern time on a business day, premium shipping options allow for same-day processing and shipment. They use various carriers including USPS and UPS, and offer free basic shipping to USA destinations for orders over $45.

Customers can pay for their suspenders using credit cards online or over the phone, but the store also accepts checks and money orders. To pay by check or money order, shoppers must write a note detailing the style, size, color, quantity, and cost of each item, along with the total plus shipping and handling. The store will ship the order as soon as they receive the payment and the written order details.

The store has a 3.9 out of 5 rating from 12 reviews on Trustburn, with a mix of 5-star, 4-star, and 3-star ratings. Reviewers frequently praise the high quality, stylish designs, and comfortable fit of the suspenders. They also highlight the outstanding and responsive customer service, with many noting that staff answered questions promptly and were very helpful.

Suspender Store offers a comprehensive sizing guide that recommends measuring the person who will wear the suspenders rather than relying on height/weight estimates. The guide notes that while you can always shorten a suspender, you cannot lengthen it, so accurate measurement is key. If a size is incorrect, customers can exchange the suspenders according to the store's customer-friendly returns and exchanges policy.

The website provides detailed style guides for suspender sizing, width, attachments, fabrics, and backs to assist customers in making informed choices. Additionally, they offer a video library with tutorials on topics like how to clean and care for suspenders, how to pick the best attachment, and how to attach suspender buttons to pants. These resources aim to make the shopping experience fun and easy for everyone.

Suspender Store serves customers worldwide, including the USA, Canada, and international locations. They offer specific shipping rates and delivery estimates for Canada, such as a basic service costing $14.99 with an estimated delivery time of 10-21 business days. The store also notes that they ship from Millersville, MD, and can accommodate special shipping requirements by contacting them at their provided phone numbers.

The store's customer service team includes 5 full-time and 4 part-time representatives dedicated to providing a great online shopping experience. They pride themselves on fast delivery and responding quickly to customer questions and calls. If a customer suspects an error during order placement, the staff will proactively call them to clarify and assist.

Suspender Store offers a variety of attachment types, including clips and buttons, and provides a guide on how to sew buttons on pants. They also feature novelty suspenders, big and tall options, and accessories like socks. The store emphasizes that their clips are high quality and strong, even for their thinner width suspenders.

The store's website is organized to allow customers to shop by style, attachment, color, material, or size. They also offer gift certificates and have a blog with style guides. The checkout process is described as simple, and the website is easy to navigate for finding the perfect pair of suspenders for gifts, special occasions, or everyday wear.

Suspender Store offers a mail-in order form for customers who prefer not to shop online. They also provide a catalog request page where customers can submit a request online or call 800-393-4508 to request a physical copy. This option is available for those who want to explore the full range of products before purchasing.

The store's pricing model includes flat-rate shipping charges that do not vary based on the size or quantity of the order. For example, basic shipping costs $6.99, while premium shipping is $14.99. RUSH shipping starts at $29.99, and the base rate for this service may increase if the shipping requirement exceeds the initial charge.

Suspender Store has been in business since 1999 and operates out of an office and warehouse facility near the Baltimore Washington International Airport. They describe themselves as a small, close-knit family-owned business that pays attention to customer details. The company's goal is to make shopping for high-quality suspenders fun and easy for everyone.

Reviewers have shared that the customer service is top-notch, with staff being very helpful, friendly, and responsive. Many customers appreciate the prompt answers to questions and the assistance provided when needed. The store's commitment to friendly service and no gimmicks is a recurring theme in the positive feedback.