Softfront

Softfront is a Japan-based JASDAQ-listed IT services company founded on April 18, 1997, that provides software solutions including voice technology, CMS, and SaaS services. The company operates from Sapporo, Hokkaidō Prefecture, and aims to become an AI-supporting infrastructure and intelligence provider. They also engage in green energy and battery storage areas to address the challenges of AI's growing computing resource and power needs.

The company's fiscal year runs from April 1st to March 31st annually. They list their stock on the Tokyo Stock Exchange's Growth Market, formerly the Osaka Securities Exchange Nasdaq Japan Market, having gone public on September 10, 2002.

Softfront offers services for businesses seeking to transform operations using AI and voice technology. Their press releases highlight the use of AI voicebots like 'commubo' for tasks such as handling hot carbonic acid bath agent cancellations, targeting elderly users to improve completion rates and reduce busy period wait times.

The company's headquarters is located at 28-196 Nishi 15 Jo Kita 9 Jo, Chuo Ward, Sapporo, Hokkaido, Japan. They also maintain contact lines for specific subsidiaries like Softfront Japan, Site-Publis, and Softfront Marketing, with a central IR contact number at 03-6550-9295.

Recent feedback from November 2023 and October 2023 consistently praises the ease of use of the website and the responsiveness of the customer support team. Reviewers frequently mention that the support is helpful, knowledgeable, and quick to respond to inquiries.

Softfront's website states they are developing 'commubo intelligence,' a new voice AI technology. They also mention a partnership or adoption of their AI voicebot for a specific product called 'HOT TAB' hot carbonic acid bath agent cancellation service.

The company's mission involves creating a balance between technological development and a sustainable society through their involvement in green energy and battery storage fields. This aligns with their broader goal of supporting AI infrastructure while addressing environmental challenges.

Softfront's business model relies on providing both the infrastructure and intelligence needed for AI adoption. They emphasize that their long-term asset is the software they have cultivated over time, including voice technology and SaaS services.

The company's leadership, including President Shi Hui, has stated that they aim to create new value by not fearing change or failure. They position themselves as creators of change rather than passive observers in the evolving AI landscape.

The company's recent press releases from late 2026 highlight advancements in AI voicebot capabilities, specifically improving inference, noise resistance, and the ability to ask questions back to improve conversation completion rates.

Softfront's fiscal year end is March 31st, which is standard for many Japanese companies but distinct from calendar-year businesses. This timing affects when their quarterly results and annual reports are released to the public.

On Trustburn, Softfront has a rating of 3.8 out of 5 based on 11 reviews.

Softfront has official profiles on Facebook.