Smart Citizens

Smart Citizens is a UAE-based AI and intelligent technology company that designs, integrates, and supports smart homes, intelligent buildings, and enterprise automation. They offer KNX, audiovisual, IoT, and AI software solutions across Dubai, Abu Dhabi, and Sharjah. The company claims to have 26+ years of leadership experience and is ISO 9001:2015 certified.

They serve residential villas and apartments, real-estate developers, hospitality projects, and government or semi-government facility programmes. Their in-market team includes Arabic-speaking staff and awareness of local regulations like SIRA for CCTV in Dubai.

Clients can book a site visit, a free 30-minute consultation, or use their instant WhatsApp chat feature. They also offer a Smart Villa Builder tool where users can select property types and systems to get a real-time package recommendation.

The platform supports a vendor-neutral protocol mix including Matter, Thread, KNX, DALI, Zigbee, and Wi-Fi 6/6E. They also integrate with open orchestration layers like Home Assistant and use PoE structured cabling for their devices.

Pricing is not fixed but ranges from under 25K AED to 500K+ AED depending on the property type and systems selected. The final investment is admin-reviewed and shared only after verification to ensure accuracy and best value.

They claim a 99.99% system uptime and provide 24/7 AI availability with escalation to human engineers on call. Emergency support for existing clients is available 24/7 via WhatsApp by prefixing the message with [URGENT].

The company operates out of Kia Flagship, Office M-02 on Sheikh Zayed Rd in Al Quoz, Dubai. They also maintain an AI Innovation Centre in DMCC and have offices covering the wider UAE region.

Smart Citizens was founded by Dr. Ashraf Nouri and has won the 2022 and 2023 UAE Business Award for Best Smart Home Provider powered by AI. They have over 48,200 smart devices connected and 1,240+ projects online.

Some reviewers on Reddit praise the multi-lingual support and the dedicated Blueprint Tracker tab introduced in recent updates. Others appreciate the configurable hauling mission titles and the settings backup feature for portability.

The Smart Citizens App supports both Arabic and English, and the AI Smart Home Advisor claims to provide private conversations. The platform also includes 16+ AI resident assistants and 10+ AI Studio tools for designers.

The company claims a 3-year replacement coverage for their devices and offers a free interactive simulation of lighting, curtains, AC, and security before choosing a package. They also provide a knowledge centre for smart living intelligence.

The Smart Citizens AI Smart Home Advisor compresses the design, proposal, and engineering cycle from weeks to minutes. It uses 16+ resident AI assistants and 10+ AI Studio tools to recommend the right solution based on property type and requirements.

The company states they have 2,800+ devices supported and 16+ AI resident assistants. They also offer a Smart Villa Builder that allows users to adjust quantities and see real-time package recommendations.

The Smart Citizens Essential package is the entry-level option, while the VVIP package is the highest tier. The platform also includes smart lighting, motorized curtains, and energy management modules.

The company claims to have 26+ years of smart-home delivery in the GCC and a proprietary AI platform that compresses the design cycle. They also offer a Smart Apartment Automation service for compact, renter-friendly systems.