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Based on reviews, listing data and website checks · updated yesterday

What is Skin Gen?

SkinGen™ is Esthetica Academy's in-house medical-grade skincare range, formulated to complement its laser and light-based clinic treatments. The brand was founded in 2017 by medical professionals and offers a complete range totalling 76 SKUs, including retail skincare, professional salon services, and body treatment lotions. It is designed to effectively correct skin concerns such as rosacea, acne rosacea, hyperpigmentation, aged skin, and dehydrated skin while encouraging collagen and elastin synthesis.

Who is the intended audience for this professional skincare brand?

SkinGen is a professional skincare brand only sold to trained professionals such as doctors' clinics, medispas, salons, and skin clinics. The company believes that only trained professionals should perform skin analysis and provide the best recommendations for these highly active products. This professional-only model ensures that consumers receive expert guidance on the active and clinically proven ingredients used in the range.

What specific skin conditions does the range claim to treat?

The website states that the range covers treatment for rosacea, acne rosacea, hyperpigmentation, aged skin, and dehydrated skin. Additionally, it contains a very effective line for the treatment of acne, making it possible for therapists to deal with different types of acne, including cystic acne. Some reviewers on Reddit also note that the products are used for soothing dry, itchy, and irritated skin associated with eczema.

What are the stated prices for specific products?

The website lists specific prices for several items, such as the BNV EXO G4PRF-300 at $299 AUD, the BNV SMPF Complex at $250 AUD, and the HMPF Complex at $550 AUD. These products are part of the retail skincare offerings available to practitioners and consumers across Australia. The pricing reflects the high concentration of cosmetic ingredients permitted for a cosmeceutical skincare range.

What are the specific delivery timeframes for different Australian regions?

Express delivery times vary by location, with NSW taking 1-2 business days, Victoria and QLD taking 2 business days, South Australia taking 2-3 business days, and Western Australia taking 3-4 business days. Northern Territory and Tasmania require 4-5 business days, while very remote areas may need up to 7 business days. The company notes that these are approximate guidelines and can vary depending on weather and season.

What are the policies regarding address changes and lost orders?

If an order is sent out with the wrong address, SkinGen will not be able to provide assistance in the form of a refund or resend of the original order. The business advises against changing or redirecting the address of an order in transit. If a customer requests a Safe Drop or makes an address change directly with the courier service, SkinGen can no longer be held liable should the order go missing in transit.

How can customers request special delivery arrangements like a Safe Drop?

Customers who specifically require a Safe Drop or an Authority to Leave must email the support team at [email protected]. If a customer requests these changes directly with the courier service after the order has been placed, SkinGen can no longer be held liable for the order going missing in transit. It is suggested to order items to a business address if a home signature is not feasible throughout the week.

What are the contact details for the business?

The business can be contacted via the phone number +1300624703 or the email address [email protected]. The physical location is listed as 3/4 Bridge Road Keysborough 3173 VIC, though the listing notes that the business is not open to direct public contact. All inquiries regarding orders or support should be directed through the provided email channels.

What do reviewers praise about the products?

Some reviewers say the products are effective, with clients loving the results and the range showing incredible efficacy in all areas of skin concerns. Users mention that the products feel and smell amazing, and some claim their skin is better than it was in years. Practitioners also praise the support from the brand and the high concentration of actives that deliver results.

What specific product features are highlighted by the brand?

The brand highlights that the products are vegan, cruelty-free, and use natural vitamins backed by intricate science. The packaging is carefully selected to protect the highest concentration of active ingredients while providing a professional look and amazing texture. The range is described as result-driven, interlinking scientific advancements with skincare to address concerns like acne, ageing, and hyperpigmentation.

How is SkinGen different from other skincare brands according to its own words?

The website claims that SkinGen offers the highest concentration of cosmetic ingredients permitted for a cosmeceutical skincare range. It positions itself as a clean, highly active brand founded and created by medical professionals specifically for the professional clinic environment. The brand emphasizes that its manufacturing blends technology and tradition to create medical-grade, regenerative skin and beauty products.

What languages or markets does the business serve?

SkinGen operates primarily in Australia, selling to practitioners and consumers across the country. The website and contact information are provided in English, and the business ships to most postcodes throughout Australia, excluding certain island postcodes that are not serviced by their shipping company. The brand is Australian-owned and focuses on the domestic market for its professional-only skincare range.

What is the official website of Skin Gen?

The official website of Skin Gen is skingen.com.au.

Does Skin Gen have reviews on Trustburn?

Skin Gen has no reviews on Trustburn yet. Anyone who has used it can write the first review on its Trustburn page.

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About Skin Gen

SkinGen™ is Esthetica Academy's in-house medical-grade skincare range, formulated to complement its laser and light-based clinic treatments, sold to practitioners and consumers across Australia.