Setster

Setster is a web-based application and REST-based API that enables online appointment booking for any industry, including restaurants. It uses a smart engine to handle complex scheduling needs like rule-based logic and multiple locations. The platform allows organizations to integrate with other servers and streamline internal processes.

The company offers a 15-day free trial with no credit card required and no commitments. Pricing starts at $10.00 per month plus $10.00 per seat for the Growth plan, or $120.00 per month plus $8.00 per seat for the Developer plan which includes unlimited API access. A Dedicated server hosting option is available starting at $12k per year plus $6 per seat.

Setster was founded in 2008 in Los Angeles, California, and has been operating for over 15 years. The company is backed by Boxador, an internet software incubation and development team based in Venice, California. It has served tens of thousands of businesses globally, ranging from small mom and pop shops to Fortune 500 companies.

The platform provides an omni-channel experience to connect with consumers across different channels in real time. It features a smart booking application that mitigates risks and optimizes resources, along with risk and task management tools for rapid deployment during crises. Users can also capture and nurture leads to turn site visitors into customers.

Setster includes an emoji feature that adds a fun and engaging element to the scheduling process for clients. The interface is described as user-friendly, intuitive, and aesthetically pleasing, allowing businesses to tailor the experience to their specific needs. The system also offers a map of locations with search and book ability.

The company provides 24/7 direct access to a customer success team assigned to each account upon sign-up. Support is described as responsive, helpful, and quick to resolve issues, with a dedicated team available around the clock. Customers report that the support team is always ready to assist and provides prompt solutions.

A seat represents a bookable entity, such as one person and one location pair, or one room for availability-based scheduling. The platform allows unlimited scheduling of appointments and events without any stated limitations on API usage. It is designed to scale with staff growth, service offerings, and seasonal influxes.

Setster is located at 8391 Beverly Blvd # 449 in West Hollywood, California, with a secondary address at 2219 Main Street Unit 601 in Santa Monica, CA 90405. The business can be contacted via the phone number 3109335717 or the email address [email protected]. It serves multiple industries, with restaurants specifically mentioned as a key vertical.

The Trustburn rating is 4 out of 5 stars based on 9 reviews, with a mix of 5-star, 4-star, and 3-star ratings. The most recent reviews date back to December 2023, showing consistent positive feedback over the past year. Reviewers frequently mention the seamless booking process and efficient customer support.

The platform allows users to cancel anytime on the month-to-month plan before the next billing period. For annual commitments, users can request a cancellation and receive a refund based on the month-to-month plan cost, though they miss the annual discount. There are no stated limitations on API usage for developers.

Setster integrates with other servers, applications, or internal processes at any workflow stage to connect and consolidate data. The system employs a RESTful API that is easily deployed, secure, and highly scalable to meet enterprise needs. It also offers low-code solutions and developer toolsets for custom fits.

The platform helps organizations capture and measure data to improve lead generation and interdepartmental productivity. It streamlines internal processes by improving communication and data storage across private networks or departments. The service is built to handle complex requirements and rule-based scheduling efficiently.

The company claims to have created the first open API, embedded and overlay booking widgets, and the first online scheduling tool with payment options. It also pioneered the first map of locations with search and book ability. These innovations have positioned it as a trusted provider in the scheduling industry.

The platform is designed to be scalable whether it involves server infrastructure, staff growth, or seasonal influxes. It offers a dedicated server hosting option within specific geographic regions for more secure and flexible implementation. The system is entirely built using its own API to ensure flexibility and control.

The website states that the implementation is always secure, with data encrypted and backed up on dedicated virtual servers. The platform aims to provide a consistent experience across all channels in real time, every time. It is described as a robust solution filled with useful features to streamline appointment management.