I bought a sauna from SaunaSpa a little over a month ago, and now that I’ve had some time to actually use it, I wanted to share my experience. I’m very happy with the purchase. The quality is excellent, especially the red cedar, and considering the price, I honestly think it’s a great value. The sauna feels solid and well made, and it’s even better once you actually start using it. The delivery and installation were also quick and hassle-free. What I appreciated most, though, was dealing with someone who really knows saunas. The seller was very helpful, answered all my questions, and gave me some genuinely useful advice about operating and getting the most out of the sauna. It never felt like he was just trying to make a sale. My wife and I have been using it regularly for more than a month now, and we’re both really enjoying it. It has become one of those purchases where you keep thinking, “Why didn’t we do this sooner?” There are quite a few sauna options available at different price points, so it’s worth talking to them about what would actually suit you rather than simply looking at the most expensive model. Overall, I’m very pleased with the sauna and with the whole experience. If I ever wanted another one, I would have no hesitation buying from SaunaSpa again. Very happy customer and definitely recommended. Andrei Chateauguay
What reviewers say about Saunaspa
What is Saunaspa?
SaunaSpa is a Canadian company that crafts outdoor saunas and cold plunges exclusively from Canadian red cedar, handmade and delivered fully assembled with professional installation.
Who exactly does SaunaSpa suit and who might it not suit?
The business operates retail locations and provides information on sauna benefits and lifestyle through its website, serving customers interested in outdoor wellness and sauna lifestyle products.
How can a first-time customer get started or order a sauna?
Customers can start by visiting their website to shop for saunas and cold plunges, or by contacting their sales team via phone or email for personalized advice and assistance.
How long has SaunaSpa existed?
The company has been in operation since 2015, with over 5,000 happy owners of their outdoor saunas as of their latest updates.
What are the contact details for SaunaSpa?
The business is located at 916 Rue Notre Dame, Saint-Chrysostome, Quebec, J0S 1R0, and can be reached by phone at (514) 447-9990 or by email at [email protected].
What do reviewers praise about SaunaSpa?
Reviewers consistently praise the exceptional service, fast and professional delivery, beautiful craftsmanship, and the high quality of the red cedar materials used in the saunas.
What do reviewers complain about or what issues have they faced?
Some reviewers who previously ordered from other companies noted that SaunaSpa saved the day with fast delivery and impeccable service during stressful situations involving delays.
What features or products in detail should a customer know about?
The website and reviews mention that the sauna base must be level, stable, and elevated with proper drainage to prevent moisture from wicking into the frame.
What specific materials and construction details are used?
The base frame uses pine for greater structural density, while the interior cedar remains completely untreated to allow natural expansion and contraction with heat and humidity.
What warranty or guarantee terms are actually stated?
The sauna stove or electric heater is covered by the stove manufacturer's warranty, not directly by SaunaSpa, though they assist with the process when possible.
What support or response policies are actually stated?
The 1-year warranty covers parts and labour against manufacturing defects and defects in workmanship starting from the date of delivery or installation.
What languages, markets or countries are served?
The company serves customers in Canada, with a specific mention of providing services to those on the south shore of Montreal.
What technology or integrations are used in the sauna construction?
The barrel sauna is built with kiln-dried Western Red Cedar to reduce warping, cracking, and shrinkage during heat-and-cool cycles.
What is the step-by-step process for preparing the base?
The base should be 4 feet wide and match the length of the chosen barrel model, whether using cement slabs or compacted crushed stone.
Where is Saunaspa located?
Saunaspa is located at 916 Rue Notre Dame, Saint-Chrysostome, Quebec, J0S 1R0, CA.
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We love our new barrel sauna and had a great experience with Saunaspa. Great customer service before, during and after delivery. Beautiful craftsmanship. We are very happy and highly recommend!
(Translated by Google) The best place to buy your sauna! Made in Quebec from Canadian cedar. Exceptional, personalized advice, fast and professional delivery. The sauna's design is of very high quality. We are extremely satisfied with our purchase! Don't hesitate, a call with Andrei and his team and you'll know you're in the right place! (Original) Le meilleur endroit pour acheter votre sauna!! Fabrication québécoise, à partir de cèdre canadien. Service conseils exceptionnel, personnalisé, livraison rapide et professionnelle. La conception du sauna est de très haute qualité. Nous sommes extrêmement satisfait de notre achat! N’hésitez pas, un appel avec Andrei et son équipe et vous saurez que vous êtes au bon endroit!
(Translated by Google) Excellent, they are very attentive to our needs and very accommodating. I highly recommend them. (Original) Excellent, ils sont très à l'écoute de nos besoins et tres accommodant. Je recommande fortement
(Translated by Google) Excellent product and exceptional service. I highly recommend it 👌 (Original) Excellent produit et service exceptionnel. Je recommande fortement 👌
Great Saunas made in Quebec. I saw so many different Chinese DIY kits before that are made from unknown wood. Saunaspa is local and only makes quality western red cedar saunas.
This is what every company should aspire to reach! 1- Great product 2- Terrific sales philosophy 3-Incredible customer experience 4- Truly real interest of customer satisfaction! I seldom give out reviews but in this case I can only praise Sauna Spa!
(Translated by Google) After several weeks of use, I wanted to come back and leave a second review because my appreciation for my sauna just keeps growing. I was already very satisfied with the service I received, the speed of delivery, and the quality of the installation, but I now realize how much this purchase has positively impacted my daily life. A sauna is truly more than just an object or piece of equipment you add to your home. It's a real lifestyle. It has become a moment of relaxation, rejuvenation, and disconnection that I eagerly anticipate. I use it regularly, and the benefits are felt both physically and mentally. Honestly, this purchase has changed my life in a very positive way, and I couldn't imagine life without it. I am extremely happy with my choice and recommend SaunaSpa without hesitation. Thanks again to the whole team! (Original) Après plusieurs semaines d’utilisation, je tenais à revenir laisser un deuxième avis, parce que mon appréciation de mon sauna ne fait qu’augmenter. J’étais déjà très satisfait du service reçu, de la rapidité de la livraison et de la qualité de l’installation, mais je réalise maintenant à quel point cet achat a eu un effet positif sur mon quotidien. Un sauna, ce n’est vraiment pas seulement un objet ou un équipement que l’on ajoute à la maison. C’est un véritable mode de vie. Il est devenu un moment de détente, de récupération et de déconnexion que j’attends avec impatience. Je l’utilise régulièrement et les bienfaits se font sentir autant physiquement que mentalement. Honnêtement, cet achat a changé ma vie de façon très positive et je ne pourrais plus m’en passer. Je suis extrêmement satisfait de mon choix et je recommande SaunaSpa sans aucune hésitation. Encore merci à toute l’équipe!
(Translated by Google) Very, very good and competent service. (Original) Très très bon service et compétent.
One of the best customer service departments I’ve ever seen team is really dedicated to quality and customer experience. I highly recommend them.
(Translated by Google) Impeccable service from the first phone call to the final installation (Original) Service impeccable du premier appel au téléphone jusqu’à l’installation finale
(Translated by Google) Excellent service. Very professional and fast. If you're on the south shore, I recommend visiting their factory. (Original) Excellent service. Très professionnel et rapide. Si vous êtes sur la rive sud, je vous recommande de visiter leur usine.
(Translated by Google) I had initially ordered a spa from another company, but unfortunately, I had to request a refund due to ever-increasing delivery delays. On top of that, I was supposed to assemble the spa myself. At the last minute, the Sonospa team truly saved the day. They managed to provide me with fast delivery and impeccable service, even though I was in a rather stressful situation. Today, I'm thoroughly enjoying my new spa and I'm more than satisfied with my choice. The product quality is excellent, the service was professional from start to finish, and the entire experience exceeded my expectations. A huge thank you to the whole Sonospa team. I recommend them without hesitation! (Original) J’avais initialement commandé un spa auprès d’une autre entreprise, mais j’ai malheureusement dû demander un remboursement en raison de délais de livraison qui ne cessaient de s’allonger. En plus, le spa devait être assemblé par mes propres moyens. À la dernière minute, l’équipe de Sonospa m’a vraiment sauvé la mise. Ils ont réussi à m’offrir une livraison rapide et un service impeccable, alors que j’étais dans une situation plutôt stressante. Aujourd’hui, je profite pleinement de mon nouveau spa et je suis plus que satisfait de mon choix. La qualité du produit est excellente, le service a été professionnel du début à la fin, et toute l’expérience a dépassé mes attentes. Un gros merci à toute l’équipe de Sonospa. Je les recommande sans hésitation !
Amazing service and customer service. A great company if you are looking for well built sauna. Thank you!
(Translated by Google) Excellent service! Delivered with great care. We are very happy with our purchase and can't wait to use it! (Original) Très bon service ! Livré avec beaucoup de précautions. Nous sommes satisfaits de notre achat et avons très hâte de l'utiliser !
Great customer service, easy modifications on the sauna, and high-quality materials and build quality are 5 stars.
(Translated by Google) We love our sauna (Original) Nous adorons notre sauna
Fast installation, works perfectly. Our family enjoys it for relaxation. Enough sitting space for 4 people. Thank you!
(Translated by Google) We've loved our sauna since day one. Excellent service from Saunaspa and fast delivery; we're very satisfied. And what a pleasure it is to use it 3-4 times a week ❤️ (Original) Nous adorons notre sauna depuis le premier jour. Excellent service de Saunaspa et livraison rapide, nous sommes très satisfait. Et quel plaisir de s’y retrouver 3-4 fois par semaine ❤️
Amazing product, amazing service and product delivery is on time. This is the BEST place to get your sauna.
(Translated by Google) After carefully analyzing the products on the market, we chose this fantastic Quebec-made sauna; it's truly the best investment we could make for our relaxation time…thanks to the team… (Original) Après avoir longuement analysé les produits sur le marché, notre choix s’est arrêté sur ce super sauna québécois, c’est vraiment le meilleur investissement que nous puissions faire pour nos moments de détente…merci à l’équipe…
We have had our sauna for three years and are satisfied with it. Before buying, we read various comments claiming that barrel saunas do not heat up well and lose heat quickly. In our experience, this is not true. We use the sauna at least once a week and enjoy it. A lot depends on proper care and the type of firewood used. We also had some questions about maintenance, such as how to clean the chimney and where to buy replacement stones, and we received prompt and helpful responses. Overall, we are pleased with both the sauna and the service.
Excellent experience with this sauna company. Very professional, reliable, and easy to work with. The guys went the extra mile and even built the sauna frame, which was a huge help. The quality of their work really shows, and we’re extremely happy with the result. Highly recommend!
Great service, delivered and helped install within a week of order. Helped place in position. Really impressed with the build quality too. Many thanks
(Translated by Google) I love my sauna! The service is impeccable and excellent! (Original) J adore mon sauna ! Le service est impeccable et excellent!
This is the second sauna I bought from these guys and their craftsmanship alone speaks for itself! On top of that the owner is super transparent and offers great customer service, he instantly remembered what I ordered from him 2 years ago! They delivered within 2 days and with no hassle at all! If you’re looking for a great, affordable sauna these are your guys!
(Translated by Google) Excellent service from start to finish. Fast service and follow-ups kept us informed throughout the entire process. Very satisfied with the sauna. (Original) Super service du début jusqu'à la fin. Service rapide et les suivis sont fait pour nous tenir au courant tout le long du processus. Très satisfait du sauna.
Andrei and his team were excellent throughout the entire process, from providing lots of information about the different types of saunas, heaters, wood fired versus electric, etc, all the way to delivering the material and assembling the sauna on site. I cannot recommend them and their product enough. Thanks Andrei, Konstantine, and the entire SaunaSpa team!
We love our new barrel sauna and the quality is top notch! Delivery also went fantastic!
(Translated by Google) I bought a sauna and ice bath from Saunaspa, and honestly, it's one of the best purchases of my life. The sauna is exceptional, and after each session, plunging into the ice bath is simply extraordinary. Thank you, Saunaspa, for this incredible experience. And a very special thank you to the delivery team, who were impeccably professional. Thank you! (Original) Je me suis acheté un sauna et un bain de glace chez Saunaspa, et honnêtement, c’est l’un des meilleurs achats de ma vie. Le sauna est exceptionnel et, après chaque séance, plonger dans le bain de glace est tout simplement extraordinaire. Merci Saunaspa pour cette expérience incroyable. Et un merci tout spécial à l’équipe de livraison, qui a été d’un professionnalisme impeccable. Merci!
(Translated by Google) We bought a sauna from them two years ago and we are very satisfied. Excellent build quality. Quick and efficient communication. I wouldn't hesitate to recommend them for another sauna! (Original) Nous avons acheté un sauna avec eux il y a deux ans et nous sommes très satisfaits. Belle qualité de construction. Communication rapide et efficace. Je n'hésiterai pas à recommander d'eux pour un autre sauna!
(Translated by Google) Excellent delivery service. Very professional. (Original) Excellent service de livraison. Très professionnel.
(Translated by Google) Extremely satisfied with my purchase. Very competent staff. I recommend them! (Original) Super satisfaite de mon achat. Personnel très compétent. Je recommande !
(Translated by Google) From the initial contact to the completion of the sauna, we had a dedicated and professional team by our side. The sauna works perfectly and we are delighted! Thank you. (Original) De la première prise de contact à la finalisation du sauna nous avons eu à nos côtés une équipe présente et professionnelle , le sauna marche parfaitement et nous enchante ! Merci
(Translated by Google) Excellent service, we are very satisfied! (Original) Excellent service, nous sommes très satisfaits!
(Translated by Google) Excellent service from Konstantin and his team. Professional and available. High-quality sauna. Thank you! (Original) Super Service de Konstantin et son équipe. Professionnelle et Disponible.Sauna de qualité. Merci!
(Translated by Google) Impeccable service and quality! We visited their factory to see the models. The representative took the time to advise us and answer all our questions. The sauna was delivered ahead of schedule, and the construction is perfect. We compared the quality with others before buying, and the decision was easy. Thank you! (Original) Service et qualité impéccables! Nous sommes allés voir les modèles à leur usine. La personne a pris tout son temps pour nous conseiller et répondre à toutes nos questions. Le sauna a été livré avant la date prévue, la construction est parfaite. Nous avons comparé la qualité avec d'autres avant d'acheter, la décision était facile. Merci!
(Translated by Google) Very satisfied, beautiful installation and beautiful product! (Original) Très satisfait, belle installation et beau produit!
Best service, product, price, and support. Incredible, kind, and honest customer experience from A-Z. Very pleased!
(Translated by Google) Excellent customer service and after-sales support. Great advice for installation, and impeccable delivery! (Original) Très bon service à la clientèle et service après vente. De bons conseil pour l'installation, une livraison impeccable !!
Great quality red cedar saunas and great service! A++! Highly recommend!
Great product, well made. Good for indoor and outdoor usage, excellent durability and quality materials , I recommend SaunaSpa you will enjoy the experience
(Translated by Google) Very satisfied. Good construction. Very good quality wood. Excellent service. (Original) Très satisfait . Bonne construction .Bois de très bonne qualité . Excellent service .
(Translated by Google) Excellent product. Fast delivery. A1 communication. (Original) Tres bon produit. Livraison rapide. Communication A1
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About Saunaspa
Saunaspa is a Canadian company that crafts outdoor saunas and cold plunges made exclusively from Canadian red cedar. Its saunas are handmade in Canada and delivered fully assembled with professional installation. The business operates retail locations and provides information about sauna benefits and lifestyle through its website. Contact details include a Montreal-area phone number and an email address at saunaspa.ca.
- Website
- saunaspa.ca
- Phone
- 5142220243
- [email protected]
- Address
- 916 Rue Notre Dame, Saint-Chrysostome, Quebec, J0S 1R0, CA
- Categories
- Retail, Health, wellness and fitness


