Relevant Air & Water

Relevant Air & Water is a Sydney-based company founded in September 2014 by Shane and a business partner. They specialize in installing, repairing, and supplying pool heating and air conditioning systems for both residential and commercial clients. Their services include pool heaters, ducted and split-system air conditioning, chillers, and dehumidifiers, with a focus on prompt, honest service and transparent pricing.

The business is located at Unit 5, 17 Hickeys Lane in Penrith, NSW, which places them conveniently at the base of the Blue Mountains and within an easy drive to Sydney. This location allows them to serve the greater Sydney area effectively while maintaining a local presence for their pool heating and air conditioning experts.

Customers can start by requesting a callback or using the online contact form on their website to get a personalized quote with no obligation to purchase. The company emphasizes upfront, all-inclusive pricing and fast turnaround to ensure clients receive transparent details in a timely manner.

The company offers extended warranties, including up to 5 years of manufacturer's warranty and 12 months of labour warranty. They also provide stocked vans to ensure first-visit repairs for common breakdown parts, minimizing disruption for the customer.

Pricing for small pool heaters starts from $5,600.00 for the Rheem Compact Inverter 9KW model, while the Madimack InverELITE V4 10kW begins at $5,800.00. Larger units like the Oasis iX28 are priced on application, reflecting the range of options available for different pool sizes.

The business works with a wide range of brands including Accent Air, Rheem, Daikin, and Madimack, with a specific emphasis on being an authorized warranty agent for Accent Air. Their technicians are specially trained to handle these systems, leveraging partnerships to source parts at discounted prices.

Recent reviews from 2025 and 2026 highlight the company's efficiency, thoroughness, and on-time service. Customers frequently praise the neatness of installations and the expertise of the team, particularly noting the ability to fix problems quickly without unnecessary replacements.

A common theme among positive reviews is the team's ability to provide tailored solutions and transparent communication. Shane, the director, is often mentioned for his willingness to explain the details of the work and his extensive experience in the field.

The company positions itself as a family-owned and operated business dedicated to delivering high-quality service and value. Their approach focuses on prompt, reliable installations and maintenance, ensuring customer comfort and satisfaction are the top priorities.

For commercial clients, Relevant Air & Water provides specialized offerings such as commercial pool heating, chillers, and dehumidifiers. They also offer residential solutions like ducted and split-system air conditioning to meet diverse climate control needs.

The company's history includes a notable story where a technician diagnosed a neighbor's air conditioning issue by simply changing the remote controller mode from fan-only to cooling, avoiding an unnecessary replacement. This anecdote illustrates their commitment to thorough diagnostics and honest advice.

Their stocked van policy allows them to carry common breakdown parts, enabling them to fix units on the first visit. This feature is designed to reduce wait times and provide minimal disruption to the customer's daily routine.

The business emphasizes transparent and fair pricing, ensuring clients know exactly what to expect. They also offer a no-obligation quote process, allowing customers to compare options without pressure before committing to a purchase.

Shane, the director, previously worked for Accent Air before founding Relevant Air, bringing deep expertise to the company. This background helps them provide specialized tech support and comprehensive service for older air conditioning units.

The company has been operating since September 2014, accumulating over 25 years of expertise in the HVAC industry. This long-term experience allows them to offer reliable solutions for both new installations and complex repairs.