
Pier1 bathrooms | Mid Sussex
Questions about Pier1 bathrooms | Mid Sussex
What is Pier1 bathrooms | Mid Sussex?
Pier1 Bathrooms is an award-winning bathroom design, supply, and installation business operating from a showroom on Church Road in Hove, East Sussex. The company specialises in bespoke luxury bathrooms and tiles, offering a complete service that includes design, product supply, and coordination with trusted independent installation teams. They serve clients across Brighton, Sussex, and Surrey, handling projects from concept to completion.
How much does a full bathroom project typically cost?
Full bathroom projects typically involve a product and tile investment between £7,000 and £20,000, though larger spaces or premium materials may exceed this range. These prices refer to the products only, while installation is arranged separately through recommended installers who provide their own quotations based on the specific project requirements.
What is the charge for the design service and how is it refunded?
The design service requires a £300 deposit which is refunded in full once the customer places their product order with Pier1. This deposit covers the time spent creating the design, quotations, and ordering samples, making the design service essentially free of charge for those who proceed with purchasing products.
How long does it take for products to arrive after an order is placed?
In-stock products are delivered to the showroom within 2-5 working days, while bespoke made-to-order products can take between 4-8 weeks to arrive. Customers are encouraged to place orders as soon as possible because even non-bespoke items can occasionally go out of stock, requiring updated delivery dates.
What is the step-by-step process for working with Pier1 Bathrooms?
The process begins with an initial consultation where the team listens to ideas, followed by a design and quote stage that includes full 3D visuals and written quotes. After approval, installation is coordinated by trusted independent teams with regular check-ins, aiming to complete most bathrooms in 3-4 weeks with a tidy site at the end of each day.
How many display bays are available in the showroom to view products?
The showroom features 13 display bays designed to showcase a broad range of suppliers' products across various finishes, styles, and price points. Additionally, sample boards are available to demonstrate colour ranges and finishes for products not currently on display, helping customers get a good impression of quality and style.
How many suppliers does Pier1 Bathrooms work with and how are they selected?
The business works with over a hundred of the most well-known and up-and-coming suppliers in the bathroom industry to ensure a perfect fit for every client. Many of these suppliers are listed on the home page, and the team is confident in finding the right product if customers provide specific preferences or requirements.
What happens if a customer wants to see the design before purchasing products?
Pier1 Bathrooms does not release designs and plans until the customer has placed their product order with them. However, customers are welcome to visit the showroom to view the designs at their convenience, or the team can show the plans to the installer in the showroom for pricing purposes.
What are the opening hours for the Hove showroom?
The showroom is open Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 10:00 AM to 4:00 PM, with Sunday closed. Customers can book appointments to visit the showroom or request a telephone callback to discuss their bathroom project needs.
What do recent Google reviews say about the customer service experience?
Some reviewers praise the professional and efficient service, noting that designers like Imman went the extra mile to find discounts and recommend cost-effective options. Customers appreciate the ability to make changes during the early design stage and the clear communication provided throughout the project.
What is the typical timeline for completing a bathroom installation?
Most bathrooms are completed in 3-4 weeks, with the team offering regular check-ins and ensuring a tidy site at the end of each day. The installation phase is coordinated by recommended installers who work closely with the design team to maintain high standards and clear communication.
Where is the business located and what areas does it serve?
Pier1 Bathrooms is located at 114 Church Road, Hove, East Sussex, BN3 2EB, with its main listing address also noted in Hassocks. The business serves a wide area including Brighton, Sussex, and Surrey, offering both showroom visits and home consultation appointments.
What specific products and features are highlighted in their service offerings?
The company offers a wide range of products including classic roll-tops, integrated spa baths, finest brassware, and statement tiles. They also provide full 3D visuals during the design phase to help customers visualize the finished bathroom before construction begins.
How does the business handle aftercare and support after the installation is complete?
After the installation is finished, the designer signs off on the bathroom to ensure the customer is happy with every detail. The business provides full aftercare and remains just a phone call away to assist with any ongoing needs or questions.
How can I contact Pier1 bathrooms | Mid Sussex?
You can reach Pier1 bathrooms | Mid Sussex by phone at +44 1273 713185.
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About Pier1 bathrooms | Mid Sussex
Pier1 Bathrooms is a bathroom design, supply and installation business based in Hove, East Sussex. The company specialises in bespoke luxury bathrooms and tiles, offering design, product supply and installation coordination. Operating from a showroom on Church Road, it is an award-winning bathroom retailer with a focus on high-quality bathroom projects.
- Website
- pier1bathrooms.com
- Phone
- +44 1273 713185
- Address
- 5, gatehouse, Goddards Green, Hassocks, 5, Goddards Green, West Sussex, BN6 9ZN
- Business hours
- Mon-Fri: 09:00 - 17:00, Sat-Sun: Closed

