Phantom Water Damage & Restoration

Phantom Restoration is a local company based in Concord, North Carolina, with a second office in Charlotte. They specialize in water, fire, and mold restoration for residential and commercial properties. The business has been serving the Charlotte region since 2022 and operates with offices in both Concord and Charlotte, NC.

For storm damage, the team responds to wind-driven rain and flooding by performing drying and board-up services. They also handle storm water that has entered homes, ensuring the structure is dried properly after the event.

Their fire damage restoration work includes cleaning soot and smoke residue from affected areas. They also board up openings and dry the water used to extinguish the fire as part of their comprehensive cleanup process.

The process begins with a free mold inspection, followed by containing the area to prevent spread. The team then uses HEPA air scrubbers to remove the mold and identifies the moisture source feeding it to prevent recurrence.

Once the property is dry and documented, they offer reconstruction services for repairs such as drywall, flooring, and cabinets. This phase addresses the structural damage that occurred after the initial water, fire, or mold event.

The headquarters is located at 7125 Weddington Road in Concord, North Carolina. The second office is situated at 6201 Fairview Road, Suite 200 in Charlotte, North Carolina, both operating 24 hours a day.

They serve eight counties in North Carolina: Mecklenburg, Cabarrus, Gaston, Union, Iredell, Rowan, Lincoln, and Cleveland. Their service area also extends into York and Lancaster counties in South Carolina.

The team documents every step of the restoration process with photos and moisture readings. This ensures that the insurance company sees exactly what the team observed, helping to support the customer's claim.

The business is certified by NAERMC for mold remediation, and the team includes a NAERMC-certified mold remediator. They are also IICRC certified and Mold Hygienist certified to ensure industry-leading standards.

Online requests for non-urgent matters are normally returned within one business day. This system is designed for planning ahead and for situations where immediate phone contact is not necessary.

They prioritize looking under the house because many water and mold problems in the Charlotte area start there. Their crawl space work involves extracting water and drying the structure to address hidden moisture issues effectively.

The company states that financing is available for customers who need assistance with payment. Interested parties are encouraged to ask the team for specific details regarding financing options.

They emphasize documenting everything as they go so that the customer's insurance company is fully informed. This transparency includes providing photos and drying records to ensure the process is clear and accountable.

The main emergency line is (980) 501-1879, which can be called any hour, including weekends and holidays. This number reaches the team regardless of which specific office location is being contacted.

The team started in 2022 doing waterproofing and crawl-space work across the Carolinas. This experience taught them how quickly hidden moisture in crawl spaces can turn into significant mold problems.