Unreliable service. 😞 Reached out for a roof inspection, but the response was slow and lacked clarity. Time management seemed off, and the communication wasn't great. Expected better for such a crucial home service. 🏠 Would suggest looking elsewhere for roofing needs.
What reviewers say about Orca Roofing & Exteriors
What is Orca Roofing & Exteriors?
Orca Roofing & Exteriors is a trusted local roofing company based in Bellevue, WA, serving the Puget Sound region including Seattle, Tacoma, and Kirkland. They specialize in expert roof repair, replacement, and exterior services like deck installation and siding. The business is fully licensed, bonded, and insured, and they offer competitive pricing with financing options to make projects manageable.
What specific roofing materials and exterior services do they offer?
The company offers a comprehensive range of roofing materials including Brava Roof Tiles, premium Standing Seam Metal Roofs, traditional Composition/Asphalt Shingles, and innovative TPO and PVC options for low slope roofing. They also provide custom gutter and downspout replacements available in an array of 28 distinct colors. Additionally, their exterior services include deck installation, siding installation, and window installation.
Where are their offices located and how can I contact them?
Orca Roofing & Exteriors operates out of three specific locations: 16301 NE 8th St Suite 253 in Bellevue, 33710 9th Ave S Suite 10 in Federal Way, and 1638 Main St. Suite 202 in Freeland. They can be reached by phone at (425) 584-6722 or via email at [email protected]. Their license number is ORCARRE742DJ.
What are some common complaints from recent reviewers?
Some reviewers on Trustburn have expressed frustration with slow response times and a lack of clarity during the initial roof inspection phase. They noted that time management seemed off and communication was not great, which impacted their overall experience with the company.
What specialized equipment and processes do they use to ensure a clean job site?
The company states that they use specialized tools like the Equipter 4000 debris-lifting trailer and a Catch-All System to protect siding and landscaping. They also deliver portable restrooms to every job site to protect customer privacy and maintain a clean environment.
What makes their approach to sustainability and certification unique?
Orca Roofing & Exteriors is one of only two Brava Certified Installers in Washington. They emphasize sustainability by recycling old materials and tracking their ecological impact through environmental reporting. Their approach focuses on cleanliness, professionalism, and clear communication from the first call to the final walkthrough.
How does a customer schedule a free estimate and start the process?
To get started, customers can submit a free estimate form on their website or call them directly. An expert estimator or roofing contractor will visit the home to assess the roof condition. They provide clear timelines and communication throughout the project to ensure a smooth experience.
What do they recommend for flat or low-slope roofs?
They recommend single-ply membrane options like PVC or TPO for flat or low-slope roofs. These materials form a roofing system that includes a vapor seal, polyethylene insulation, coverboard, and the crucial membrane. They note that while effective, these tend to be more expensive than other residential options.
How do they advise homeowners to decide between repairing or replacing their roof?
The decision to repair or replace depends on factors like age, maintenance history, and current damage levels. If there are multiple leaks or a decline in energy efficiency, a replacement might be in order. Frequent repairs can accumulate costs, making a new roof a long-term benefit.
What is their current Trustburn rating and how many reviews do they have?
Orca Roofing & Exteriors has a Trustburn rating of 1 out of 5 based on 1 review as of the latest data. This single review highlights issues with reliability and communication during the initial contact phase.
What are the key steps in their roof replacement process?
They offer a detailed project planning process that includes a comprehensive roof assessment, material selection guidance, safe old roof removal, and professional new roof installation. They also provide warranty support and leave the property spotless after completion.
Can they install a roof while it is raining?
The company states they can install a roof during light rain without compromising quality, as they have experience roofing in such conditions. However, heavier rain may require a closer evaluation, especially for materials like metals that can be slippery.
What is their customer-first approach to communication?
They prioritize clear communication and daily updates to keep customers informed at every step. Their customer-first approach ensures that goals and comfort are at the center of everything they do, from the initial call to the final walkthrough.
What is their mission and what makes them a small, selective company?
Orca Roofing & Exteriors is a small, selective company that aims to provide personalized service and craftsmanship. They focus on raising the standard of roofing by providing top-tier service that respects the homeowner's home and time.
How do they handle pricing and what is the initial step for customers?
They offer a free, no-obligation quote for potential customers. The process involves a detailed evaluation and clear plan tailored to specific needs, ensuring a streamlined and hassle-free experience across the Puget Sound region.
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About Orca Roofing & Exteriors
n Bellevue, WA, residents understand the importance of a sturdy and reliable roof over their heads—this is where Orca Roofing & Exteriors steps in as a leading Bellevue roofing company. We serve the whole Greater Eastside with professionalism and precision that only a local contractor can provide. Offering comprehensive residential roof replacements encompassing materials such as Brava Roof Tiles, premium Standing Seam Metal Roofs, traditional Composition/Asphalt Shingles and innovative TPO and PVC options for homes requiring low slope roofing solutions. Complementing our roofing services are custom gutter & downspout replacements available in an array of 28 distinct colors designed to elevate your home's curb appeal. We take pride in minimizing disruptions to our clients' daily routines while maintaining high-quality outcomes throughout every project stage.
- 16301 NE 8th St Suite 253, Bellevue, WA, 98008
- Website
- orcaroofing.com
- Phone
- (425) 584-6722
- [email protected]
- Categories
- Environmental services
