Oprima-1, LLC

Oprima-1, LLC is a business process outsourcer (BPO) call center and staffing solutions company that provides bilingual Spanish/English inbound and outbound customer care, telemarketing, and talent recruitment. The business was started in 2012 and focuses on helping companies connect with the Latino community in the U.S. Their mission includes empowering bilingual adults to secure mainstream employment with family-sustaining wages through a social enterprise model.

The company is located at 6155 S. Pulaski Rd., 2nd Fl. Chicago, IL 60629, which is described as being only 10 minutes from Midway International Airport. This location places the office in the heart of Chicago's rapidly growing Latino community, allowing them to tap into a local wealth of trained bilingual individuals seeking employment.

Clients can start operating services with Oprima-1, LLC within 1-2 months after contract signature, depending on the type of service, delivery option, and complexity. The process involves sending a message with questions or quote requests, after which the company promises to get back within 24 hours to continue the conversation.

Oprima-1, LLC offers a wide range of off-the-shelf and customized services including after-sales support, appointment setting, billing support, claims processing, collection services, customer loyalty management, email support, grievance resolution, lead capture, membership renewal, order taking, market research, patient contact, product and service sales, quality assurance, registrations, script design, and targeted call list creation. They also provide 12-hour in/outbound coverage and 99.9% reliable customer connections using Site to Site VPN, Cisco Routers, and Dedicated 50 MB Fiber.

The business supports English and Spanish languages and has been in operation since 2012, making it over a decade old. Their leadership team claims to have over 30 years of combined experience managing initiatives that create unique opportunities for businesses to reduce their bottom line while supporting community development in Chicago.

Reviewers on Trustburn praise the team for being knowledgeable, responsive, and willing to go the extra mile, with many noting that the solutions are innovative and have significantly improved efficiency and productivity. Some users highlight the high level of professionalism, expertise, and attention to detail, while others mention that the prices are reasonable and the quality of work is great.

As of the latest reviews, Oprima-1, LLC has a Trustburn rating of 4 out of 5 from 11 reviews. The most recent reviews date back to September 2023, with ratings ranging from 3 to 5 stars, showing a generally positive sentiment among clients.

To get started, visitors are instructed to send a message with their questions or quote requests via the contact form on the website. The company promises to respond within 24 hours to continue the conversation, and there is no requirement to purchase any hardware or equipment to set up services.

The business operates on a social enterprise business model designed to achieve a shared value return on investment that prioritizes social impact and financial sustainability. This model reinvests profits into PODER's English literacy and job skills training programs to improve Chicago's bilingual community economic self-sufficiency.

Oprima-1, LLC has contracted with companies in a wide range of industries, including healthcare, insurance, utilities, trade associations, philanthropy, and entertainment. They offer both shared or dedicated agents and live remote monitoring and access to recorded calls as part of their competitive advantages.

The company provides 100% U.S. based agents and offers after-hours support along with innovative social enterprise shared value models. They also provide features like live remote monitoring and access to recorded calls to ensure transparency and quality control for their clients.

Oprima-1, LLC shares space with its parent nonprofit, PODER, allowing call center advocates to conveniently access a range of holistic services such as English classes, job skills training courses, case management, and wrap-around services needed to ensure success in the mainstream workforce.

The business offers bilingual talent recruitment services that tap into Chicago's Spanish-speaking community to support companies seeking bilingual talent and candidates looking for jobs where their language skills are an asset. They also provide a 30-day job placement retention rate as part of their talent recruitment offerings.

Some reviewers mention that the team is highly skilled and always strives for perfection, with solutions that have significantly improved efficiency and helped businesses stay ahead of the competition. Others note that the team is reliable and always delivers on time, with a commitment to customer satisfaction that is truly unmatched.

The company states that they have a 1% site to site VPN, Cisco Routers, Dedicated 50 MB Fiber, and 12-Hr In/Outbound Call Coverage, Email, and/or Social Media Channel Support. They also offer a 30-Day Job Placement Retention Rate as part of their service guarantees.