NEXGEN COFFEE SOLUTIONS

NEXGEN COFFEE SOLUTIONS

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What reviewers say about NEXGEN COFFEE SOLUTIONS

Based on 1 review, listing data and website checks · updated yesterday

Customers say the service and quality are lackluster; the single review on file rates the company 1 out of 5 stars.
What is NEXGEN COFFEE SOLUTIONS?

NEXGEN COFFEE SOLUTIONS is a Canadian office coffee service provider that supplies coffee machines, coffee, tea premixes, and snack vending machines to workplaces. They offer freshly ground coffee and gourmet beverages brewed by Italian-made machines, with three machine sizes available to suit different office spaces. The company handles weekly maintenance, cleaning, repairs, and restocking for customers without requiring upfront purchase costs.

How does the pricing and billing structure work?

The business states that there is no cost for machine delivery, installation, first plumbing installation, basic supplies, and ongoing servicing. They bill clients only after coffee services have been used, charging based on the actual number of cups consumed. The pricing model operates on a per-cup basis where beverage price differences are principally due to ingredient costs.

How can a new customer get started with the service?

NexGen Coffee Solutions offers a free trial for new customers to experience their service. The website explicitly encourages users to start this free trial to see what an office coffee service should be before committing to a full program.

What are the stated support and response time guarantees?

The company claims to resolve all service calls within 24 hours and prioritizes reliability. They also offer immediate refunds for non-delivery and ensure that supplies are always stocked through regular restocking visits.

What cup sizes and daily capacities do the machines support?

The dispensing units are designed to accommodate every size from espresso demi-tasse cups to carafes of fresh brewed coffee. The systems can provide vendor invoicing programs ranging from stand or countertop models with a capacity of 20 to 300 cups a day.

How are the hot chocolates and vanilla beverages prepared?

The hot chocolates and vanilla beverages are made using chocolate and vanilla granulates. These products are heated and whipped separately, then blended together into an aromatic drink using 100% dairy and granulated skim milk.

What specific sustainability measures does the company implement?

NexGen uses electric vehicles to regularly replenish their machines, which reduces carbon emissions and minimizes their environmental footprint. The company highlights this commitment to sustainability as a key feature of their eco-friendly practices.

Which types of workplaces and industries does NexGen typically service?

The business provides an all-inclusive coffee program for the hospitality industry, including car dealerships, manufacturing plants, hotels, spas, restaurants, hospitals, retirement homes, education institutions, movie theatres, and sports facilities.

What are the terms for cancellation and contract commitments?

The company states that there are no contracts or cancellation fees, allowing clients to cancel at any time if they change their minds in the future. This flexibility is part of their service terms.

How can potential clients contact the business?

The website mentions that the service includes a free trial, and the contact information provided includes the phone number (416) 571-1270 and the email address [email protected] for inquiries.

What is the current Trustburn rating and recent feedback?

A recent review on Trustburn from July 25, 2024, gave the service a rating of 1 out of 5, describing the experience as having lackluster service and quality.

What snack options are available alongside the coffee service?

The company offers a variety of snack options including chicken patties, sandwiches, yogurt, and nutritious snacks alongside their coffee and tea services.

What are the key features of the coffee machines and products?

The business claims to use top-quality coffee beans and provides a wide variety of choices for customers to customize their machines and experience.

What maintenance and repair services are included?

The company states that their technicians take care of the equipment for free, including cleaning, sanitizing, preventative maintenance, and prompt repairs or replacements when required.

What is the official website of NEXGEN COFFEE SOLUTIONS?

The official website of NEXGEN COFFEE SOLUTIONS is nexgencoffee.ca.

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About NEXGEN COFFEE SOLUTIONS

NEXGEN COFFEE SOLUTIONS is a Canadian office coffee service provider based in Canada. The company supplies coffee machines, coffee, tea premixes, and snack vending machines to workplaces, offering freshly ground coffee and gourmet beverages brewed by Italian-made machines. Services include the provision of brewers, beans, and related equipment without upfront purchase costs, with three machine sizes available to suit different office spaces. NexGen also handles weekly maintenance, cleaning, repairs, and restocking for customers.