iSense - Fort Worth

iSense - Fort Worth is a furniture business located at 4811 Overton Ridge Blvd, Suite 200, Fort Worth, Texas, 76132. The company specializes in adjustable firmness mattresses featuring Comfort Control™ Technology, which allows each sleeper to modify the firmness level on their side of the bed. They also offer adjustable bases and climate control systems like the BedJet 3. The business operates with a 10-year full warranty and provides a 180-night risk-free trial for their mattresses.

Customers can purchase mattresses, bundles, or accessories directly through the website myisense.com. The site offers various bundles such as the Ultimate Sleep Bundle and the Split Head Queen Hybrid Premier Bundle. Financing options are available through Synchrony and Affirm with 0% APR for 36 months. Free shipping is provided throughout the continental US, and the company offers a 180-night risk-free trial.

The 180-night trial begins the day the mattress is delivered and applies to mattresses and pillows, but excludes adjustable bases. Customers must sleep on the mattress for at least 45 nights before requesting a return. If returned before 45 nights, a 25 percent restocking fee applies. Adjustable bases are non-returnable, and damaged components may result in a value deduction from the refund.

The iSense Comfort Control™ Technology allows independent adjustment of firmness on each side of the bed, unlike standard mattresses that lack this modification capability. The system can be adjusted via a remote or the myisense app. The mattress also includes pressure-relieving comfort layers and fabrics designed to contour to the body shape and reduce pressure points.

Military, veterans, first responders, teachers, and seniors receive an additional 5% off all current sale pricing. The company also offers early access to Black Friday deals and free adjustable bases with the purchase of the Hybrid Premier mattress. Extra discounts are available for newsletter subscribers.

The business is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM. These hours apply to the physical location at 4811 Overton Ridge Blvd, Suite 200. Customers can contact the business during these times for support or inquiries.

To start a return, customers must call 1-866-910-8605 to initiate the process. The company will provide a Return Authorization and a prepaid label for electronic components like the Comfort Control™ Unit and sensor. Once the mattress is picked up and components are returned, a full refund is issued within 30 business days.

Customers can reach the business by calling 1-866-910-8605 or emailing [email protected]. The Comfort Control™ Specialists are available to assist with questions about beds, installation, delivery, warranty, or technical issues. The business also provides a store locator for finding retail locations.

The founder, Paul Longman, spent years as a mattress company executive working on luxury brands before launching iSense. The company was born from a desire to fix the industry's focus on sales over customers and to provide an individualized sleep experience. The first retail store is located in Springfield, Missouri, where the mattresses are crafted and shipped.

Every iSense mattress is backed by a 10-Year Full Warranty. Financing options include 0% APR through Synchrony and Affirm for 36 months. The company also offers a 180-night risk-free trial which acts as a de facto guarantee for customer satisfaction. Adjustable bases are not part of the 180-night trial and are non-returnable.

Free delivery is provided throughout the continental US. The company offers a 180-night risk-free trial which includes free delivery and returns. Customers can schedule a pickup for their mattress at their convenience when returning it. The business also provides expert setup help before a customer decides to return the mattress.