I had a wonderful experience with this company from start to finish. The customer service was exceptional and the flight itself was outstanding. The aircraft was clean and luxurious, and the pilot was friendly and skilled. I would definitely use their services again in the future.
What reviewers say about Mercury Jets
What is Mercury Jets?
Mercury Jets is an independent private charter broker that arranges on-demand flights for clients under DOT 14 CFR Part 295. They do not own or operate aircraft, but instead work with over 7,000 aircraft from hundreds of operators worldwide. Their service is designed for Fortune 500 corporations, family offices, celebrities, government agencies, and NGOs who need fast, reliable, and efficient air transportation.
Where are Mercury Jets based and how quickly can they arrange a flight?
Mercury Jets is located at 244 Fifth Avenue, Suite D-273 in New York, NY, and also has an office at 610 SW 34th St #307 in Fort Lauderdale, FL. They operate 24/7/365 and can arrange flights with as little as four hours' notice, with their fastest departure ever arranged in just 25 minutes.
What certifications and memberships does Mercury Jets hold?
The company is part of Monarch Air Group, which holds ARGUS Certified Charter Broker designation. This certification provides independent validation of their safety, ethics, and best-practice charter processes. They also maintain membership with the National Business Aviation Association (NBAA).
What specific types of charters does Mercury Jets arrange?
Mercury Jets offers a wide range of services including same-day departures, group charters, sports team charters, music tours, and pet-friendly flights. They also handle medical evacuations, air ambulance flights, and government or humanitarian evacuation missions.
What are the stated hourly rates for private jet charters?
The cost calculator on their website states that rates as of 2026 generally range from $1,800 to $12,500 per hour. Short-range flights cost $1,800 – $3,500/hour, mid-range flights cost $3,500 – $6,500/hour, and long-range flights cost $6,500 – $12,500/hour.
How many people can travel on a Mercury Jets flight and what amenities are included?
Heavy jets can accommodate up to 19 passengers depending on the configuration, while some are set up for as few as eight. Midsize and Super Midsize jets typically include flight attendants and a full galley, whereas smaller jets may not.
What airports can Mercury Jets clients fly to?
Mercury Jets states that their aircraft can access hundreds of small regional airports because private jets require a minimum runway length of only 5,000 feet. This allows passengers to fly to destinations that commercial jets cannot reach.
How many pilots are required for a Mercury Jets flight?
A single pilot is sufficient for some private jets, meaning not all aircraft require two pilots. The specific crew composition depends on the type of jet being used for the flight.
What are the review ratings and how recent is the feedback?
The company claims to have over 1,000 five-star reviews on Trustpilot and a 4.9 out of 5 rating. Their Trustburn rating is 4.3 out of 5 from 8 reviews, with the most recent feedback coming in December 2023.
What do reviewers say they like about Mercury Jets?
Clients praise the company for providing newer aircraft, handling all aspects of the trip, and offering professional, friendly, and skilled staff. Reviewers consistently highlight the seamless booking process, clean and luxurious aircraft, and the overall comfort of the journey.
Are there any special group or medical services offered?
Mercury Jets arranges flights for large groups, including sports teams and music tours, and can even accommodate pets on board. They also provide specialized services like medevac and air ambulance flights for medical emergencies.
How does Mercury Jets structure its operations?
The company operates as an agent under DOT 14 CFR Part 295, meaning they are a charter broker rather than an aircraft operator. Every flight is operated by an FAA Part 135 or Part 121 operator, or a foreign CAA equivalent.
How does the booking process work?
Clients can book flights with as little as four hours' notice, and the process involves using their online charter flight cost calculator or contacting their 24/7 customer service team directly.
What makes Mercury Jets different from other charter providers?
Mercury Jets differentiates itself by not being limited to a single fleet; they research a vast pool of pre-approved operators to find the most suitable aircraft based on amenities, airports, and budget. They also provide real-time tracking of every flight.
What core principles guide Mercury Jets' service?
The company emphasizes safety and reliability, stating that private aviation is the most effective, reliable, and safe form of air transportation today. They also value discretion and convenience for their clients.
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👍 I used Mercury Jets for the first time and it exceeded my expectations. The entire process, from booking to landing, was seamless. The staff was friendly and professional, and the aircraft was well-maintained. I felt safe and comfortable throughout the entire journey. Highly recommend! 👍
I had an incredible experience with Mercury Jets. The staff was fantastic and the service was exceptional. The aircraft was spacious and comfortable, and the journey was smooth and enjoyable. I would highly recommend their services.
I had a great experience with Mercury Jets! The service was excellent and the staff was very professional. They made sure that all my travel needs were met and went above and beyond to ensure my comfort and satisfaction. I would highly recommend Mercury Jets to anyone in need of private jet services.
I had a great experience with this company. The customer service was excellent and the flight itself was comfortable and enjoyable. The staff was professional and attentive to all my needs. I would highly recommend their services to anyone in need of private jet travel.
😊 Mercury Jets provided a great private jet service for my recent trip. The staff was friendly and accommodating, and the overall experience was enjoyable. The aircraft was well-maintained and comfortable. I will definitely use their services again in the future. 😊
I recently used a private jet service and the experience was fantastic. The company provided excellent service and the staff was very professional. The entire journey was comfortable and stress-free. I would highly recommend this service to anyone in need of private jet travel.
I recently used a private jet service for my business trip and had an amazing experience. The level of service provided by the company was top-notch. The pilots were skilled and friendly, and the overall flight experience was smooth and comfortable. I would definitely choose this service again for future travel.
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About Mercury Jets
- Website
- mercuryjets.com
- Phone
- 9543595999
