Jimmaa

Jimmaa is a software tool built in Kathmandu by Lamp Solutions for Nepali social sellers who manage orders through direct messages on Instagram, TikTok, Messenger, and WhatsApp. It reads product catalogs and prices to prepare replies, records orders, tracks stock, and manages cash-on-delivery amounts while keeping delivery status attached to customer conversations. The platform operates as a workspace where message handling, order management, and delivery tracking are kept together for the seller.

The business is specifically designed for Nepali social sellers who sell through direct messages on platforms such as Instagram, TikTok, Messenger, and WhatsApp. It allows sellers to review, edit, or approve each automated response before it is sent to the customer. Sellers can also connect their own shop page and Viber to manage all communications in one queue.

Sellers can start by setting up their shop through the website, where they connect their product catalog and prices. The platform offers no per-seat fee and takes no cut from sales, making it accessible for new users. Once connected, the system prepares replies based on stock, price, and policy information provided by the seller.

Jimmaa holds stock for a maximum of 24 hours before releasing it if an order is not confirmed. A confirmed order with no address receives a reminder at 20 hours, a person at 24 hours, and is released at 72 hours. This ensures that stock is not held indefinitely without a clear customer decision.

The software prevents duplicate courier bookings by ensuring a booking is never retried if it was not confirmed. It also avoids committing stock without a clear customer decision, operating only above the seller's confidence bar and under a value ceiling they set. These rules help prevent errors like a second rider collecting cash twice.

Every time the autopilot declines an order, the refusal is recorded along with its specific reason. Nothing is discarded, allowing sellers to analyze why certain orders were rejected. This transparency helps sellers refine their policies and stock levels over time.

Sellers can choose from courier partners like NCM, Upaya, or their own rider to book deliveries directly from the order interface. The system prepares the consignment number ready for the packer to ensure smooth handover. This integration allows for flexible delivery options tailored to the seller's needs.

The platform includes modules for clothing shops that need stock and holds, as well as service shops that require bookings, quotes, and crew management. Regardless of the module, the inbox remains the same, providing a unified interface for all operations. This flexibility allows different types of businesses to use the same core system.

Jimmaa prepares replies from the seller's catalog, but a person must approve each response before it is sent. Safe replies can be automated later, giving sellers control over the initial interactions. This approval process ensures that every message aligns with the seller's intended communication style.

The registered office is located at Ward No. 6, Ramkot, Nagarjun Municipality, Kathmandu, Nepal. The company, Lamp Solutions Private Limited, was incorporated on 11 August 2026. This information is part of the official business profile and contact details provided by the company.

Sellers can contact the business via email at [email protected] for general inquiries, agency access, or company enquiries. Messages sent to this address are directed to the people who build the software, ensuring a direct line of communication. They typically reply within a working day to address any issues or questions.

The software includes a feature to hide refusals, recording every reason an autopilot declines an order. This allows sellers to maintain a clear history of decision-making without cluttering the interface. It ensures that no refusal is lost, aiding in future analysis and optimization.

The official website of Jimmaa is jimmaa.com.

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