Intouch Tech - Telecoms, IT & Cyber Solutions

Intouch Tech is a UK-based managed technology provider delivering expert IT support, telecoms, cyber security, and connectivity solutions to businesses of all sizes. Since 2012, they have built a reputation as a reliable, single-point technology partner. Their services cover the full technology stack including managed IT support, VoIP and cloud phone systems, high-speed broadband, and Microsoft 365.

The company offers managed cyber security packages starting from £9.95 per device per month. These packages include threat monitoring, rapid response, and expert support from a highly qualified team to meet compliance and insurance requirements.

Intouch Tech provides a single point of contact that manages third parties for clients. They also offer a dedicated client portal for updates and real-time reporting on what matters most to the business.

Their managed IT support includes proactive monitoring, rapid issue resolution, and expert guidance to keep teams productive and risks low. They monitor devices and backups, ensuring warnings go directly to their engineers.

The company operates out of Centaur House, Ancells Business Park, Ancells Rd and serves clients across the UK. They have been operating since 2012, providing 14 years of experience in the sector.

Clients can contact the team via the business phone number 0333 370 7000 or by email at [email protected]. They are available Monday to Friday from 9:00 AM to 6:00 PM.

The business claims a 98% client satisfaction score and an 82% first contact resolution rate. They also boast a 60-minute average time to resolution for most issues.

Their managed cyber security packages include endpoint detection and response, ransomware detection, and backup solutions. They also offer managed detection and response (MDR) for staffed security investigations.

Intouch Tech partners with a CREST-accredited provider to deliver penetration testing services. They also offer dark web monitoring and security awareness training.

They offer inbound contact centre solutions that integrate voice, chat, and email into one platform. This includes intelligent call routing and unified workspace tools for agents.

The company emphasizes tailored solutions where every engagement starts by understanding client goals and constraints. They avoid templated approaches to build systems around specific business needs.

Their core beliefs include innovation, personal support, and clear communication. They believe technology should empower businesses and security is non-negotiable.

The website states they have a 99.99% uptime SLA and support over 1,000 UK clients. They also provide a free cyber security check for UK businesses.

Their Microsoft expertise covers Power Platform, Teams, Power Apps, and Copilot. They also specialize in 3CX and Yeastar phone systems.

The company operates on a 24/7 SOC monitoring basis to ensure continuous protection. They also offer a personal guarantee on the reliability and performance of every solution delivered.