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Can users link help articles directly into support ticket replies?
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About Helpig
Helpig is a customer support and helpdesk software platform. It combines a knowledge base with a shared support inbox, allowing teams to manage tickets from email and web forms in one place. The platform lets users link help articles into replies and save replies as articles or canned responses. It supports knowledge base content in any language and provides ticket management features such as handover, postponement, and resolution history.
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- helpig.com
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