GroundStone Wastewater Services

GroundStone Wastewater Services is a family-owned and operated business led by owner Luis Goncalves, a Registered Onsite Wastewater Practitioner (ROWP), IN, PL. They specialize in professional septic system design, installations, replacements, repairs, and inspections across residential, commercial, rural, and remote properties. The company provides services including Type 1, Type 2, and Type 3 systems, pressure distribution, sand mounds, treatment units, pumps, lift stations, septic tanks, drain fields, and sewer connections. They manage projects from site and soil assessment through design and permitting, aiming to provide safe, efficient, and durable onsite wastewater disposal solutions.

The business serves a wide geographic area including the Sea to Sky, Fraser Valley, Okanagan Valley, Cariboo, Shuswap, Kootenays, Northern BC, and Alberta. They are based in West Kelowna but travel far and wide to meet client needs, ensuring distance is not a barrier to their services. This broad reach allows them to handle diverse site conditions and project scopes across multiple regions in British Columbia and parts of Alberta.

GroundStone has been in operation for over 16 years, with the owner noting immigration from Europe in the mid-70s and a long history in the trade. The company maintains full insurance coverage and BC registration to meet all regulatory standards. They emphasize a commitment to continuous improvement through courses, webinars, tradeshows, conferences, and networking to stay current in the field.

To get started, potential clients can request a quote by providing the property address, the current system issues (such as backing up, odours, or failed inspections), and contact information. The team replies to most requests within one business day. Clients are encouraged to include any existing paperwork, like previous design or inspection reports, to facilitate a quicker assessment and response.

The company offers a range of specific services including home sewage consulting, site evaluations, and septic designs. They also provide repairs or replacements for aging systems, tank lid replacements, septic tank refurbishing, pump replacements, and drainfield replacement. Additional offerings include troubleshooting, collapsed pipe repairs, backhoe/excavation work, and soil testing for health authority approvals.

Pricing for a five-bedroom home benchmark varies by system type, with Type 1 gravity systems ranging from $25,000 to $28,000 and Type 3 treatment systems between $50,000 to $70,000. These are installed cost estimates in Canadian dollars that reflect current 2026 quotes. The company notes that site conditions, such as soil composition and access, can significantly move these numbers, so a preliminary estimate without an adequate site evaluation is only preliminary.

The business is owned by Luis Goncalves and operates as a family-owned entity. They describe themselves as a septic contracting service specialized exclusively in home onsite wastewater disposal systems. The team includes a planner and installer (Luis Goncalves) and office staff, with a focus on providing clear explanations and maintenance tips to empower clients.

The company highlights its ability to handle unique site challenges, such as seasonal water tables, restrictive layers, and limited buildable space. They perform test pit excavations to evaluate soil composition and hydraulic conductivity before giving firm installation prices. This detailed pre-installation process ensures that the system placement supports efficient performance even when unexpected site conditions arise.

The company provides septic approval services to new construction by filing with local Health Authorities for quick approvals. They assist with soil assessments and design to ensure projects can get started on time. This service helps builders and homeowners navigate the permitting process efficiently for new homes or additions.

The business states that they are fully insured and compliant with all regulatory standards. They maintain a network of other ROWPs, engineers, and professionals ready to serve clients. This comprehensive support structure ensures they can meet a wide range of wastewater needs and adjust promptly if project scope shifts.

The company describes itself as a trusted and recommended service that is reliable, punctual, and offers worry-free service with transparent customer service. They aim to provide value in both the wastewater needs and the understanding of the system through their articles and videos. This combination of technical expertise and client education defines their service model.

The business operates on a Mon-Sat schedule from 08:00 to 18:00, with Sunday closed. They can be reached via the phone number +1 250-768-0056 or the email [email protected]. The contact page notes that the best phone number and time to reach you should be included in the initial message to ensure a smooth interaction.

GroundStone Wastewater Services is located at 3765 Glenrosa Rd, West Kelowna, BC, V4T 1V9, Canada.

The official website of GroundStone Wastewater Services is groundstone.ca.

GroundStone Wastewater Services has official profiles on Linkedin, Facebook.