Grand-3

Grand-3 is an online retailer specializing in hand-built stoneware vases and other vintage-style home goods. The website features a catalog of items ranging from 14 inches to 19 inches in height, organized by decades such as the 1900s, 1920s, and 1930s, as well as sections for "New" and "Cushion" designs. Customers can browse the catalog, add items to their cart, and complete purchases directly on the site.

The business is located at UNIT 9-2, BLOCK D, 6/F., FUK SING FACTORY BUILDING, 2 WALNUT STREET, TAI KOK TSUI, HONG KONG. This physical address is listed in the footer and contact sections of their website alongside their company name, GRAND THREE ONE THREE TRADE CO., LIMITED.

Customers can reach the support team via email at [email protected] or by phone at +852 70450119. The company states they strive to answer questions within 24 hours, though they note that response times may be longer during peak seasons and promotional sales.

The Trustburn rating for Grand-3 is 3.6 out of 5 stars, based on 5 reviews. This rating reflects the aggregate feedback provided by customers on the platform.

The return policy allows customers to apply for a return or exchange within 14 days after receiving the product. Refunds are processed using the same method the customer originally used to pay for the item.

Orders can be cancelled for a full refund if the request is made before the product processing begins. If the product has already been shipped out, the order cannot be cancelled and the customer must wait for delivery.

To initiate a return, customers must contact the customer service team with their order number, proof of purchase, and a video or photo of the faulty product. They must then insert the receipt and items back into the original packaging and fill out three copies of the Returns Pro-Forma Invoice Form.

The website displays prices for various items, such as the 01/2020 Hand-Built Stoneware Vase (14in/35cm) priced at 2595 and the 11/2025 Hand-Built Stoneware Vase (19in/48cm) priced at 4395. These prices are listed directly on the product pages alongside the 'Add to cart' buttons.

The product catalog includes specific items like the 1645 Louis XIV Copper Mold, the 1745 Louis XV Copper Decorative Jug, and the 1900s Silver-Plated Cooler. These items are presented with their names, descriptions, and prices for immediate purchase.

The return policy states that all items must be returned in their original selling condition, with tags still attached and inside their original boxes. Additionally, items marked as "Final Sale" are excluded from the standard return and exchange policy.

The website offers a feature where customers can subscribe to an email list to receive the best deals. This subscription option is available on the main page to keep customers informed about promotions and new offers.

The business operates with customer service chat hours from Monday to Friday between 8am and 6pm EST. During these hours, the team is available to answer questions and offer styling advice via live chat.

The website displays a section for "Cushion" designs alongside the stoneware vases. This category includes 17th-Century English Needlepoint and Linen Cushions in various sizes, such as a 17.5in/45cm cushion priced at 765.

The return policy mentions that import and shipping fees will be charged at the customer's own expense for returns. Furthermore, the company reserves the right to reject a return if the product shows signs of wear or has been altered from its original condition.