GirikSMS

GirikSMS is a Salesforce-native messaging application that enables businesses to send and receive SMS, WhatsApp, and web chat communications directly within the Salesforce platform. It offers features such as bulk and automated SMS messaging, AI-powered chatbots, sentiment analysis, and tools for capturing leads and scheduling appointments. The product integrates with customer relationship management workflows to support real-time customer engagement across industries including education, financial services, real estate, recruitment, healthcare, staffing, and legal.

The platform includes a telephony component called GirikCTI for managing call interactions within Salesforce. It also provides Voice AI Agents that handle inbound and outbound calling workflows at enterprise scale, and AI Chatbots that handle enquiries and support customers across web, CRM, and messaging channels. These tools are designed to automate message creation and enrich interactions with real-time sentiment analysis.

GirikSMS is built for enterprises that need a unified communication layer to orchestrate voice, messaging, CRM, and AI automation together. It serves organizations looking to modernize how they connect with customers, including those in banking, finance, healthcare, and legal sectors. The app allows users to send SMS from Salesforce without writing any code, linking every conversation to the right Salesforce record.

To get started, businesses can book a demo or start a free trial on the AppExchange. The pricing structure includes four plans: Basic at $99/month, Starter at $199/month, Advanced at $499/month, and Pro at $999/month. Each plan includes 5 users and additional features like WhatsApp integration, webchat, and chatbots as you move up the tiers.

The pricing model charges $17 per additional user per month beyond the included five users. Automation licenses are priced at $5 per user per month. Customers can also request volume discounts by contacting the sales team with their specific user requirements.

GirikSMS operates globally with a presence across USA, UK, and Australia, and supports operations in over 175 countries. The business is located in the US with contact numbers provided for their support and sales teams. They offer global delivery of AI communication solutions across these markets.

The platform complies with HIPAA and GDPR standards, ensuring data security for its users. It also holds SOC 2 Type II certification, GLBA safeguards, and PCI DSS practices to protect nonpublic financial information and payment-related data. Full-path security keeps records protected both in transit and at rest.

GirikSMS was originally developed as a specialist tool before evolving into a unified AI platform called girikon.ai. The company started with specialized communication products like a conversational SMS platform and enterprise Salesforce CTI integrations before combining them into a single architecture.

The company's contact information includes business phone numbers such as +1-480-241-8198 and +1-480-432-1110, along with an India number +91-7666349548. They also provide a business email address for initial inquiries and scheduling consultations.

The platform offers a complete AI communication stack that includes Voice AI Agents, Salesforce CTI, SMS, WhatsApp, and omnichannel AI workflows. These components work together to provide real-time call intelligence, intelligent routing, and unified activity logging inside every workflow.

The process for new customers involves a discovery conversation to understand business goals, followed by AI solution mapping and a live product walkthrough. After that, implementation planning and scalable deployment recommendations are provided to ensure smooth integration with existing systems.

The platform provides a chat widget view and message scheduling capabilities, allowing businesses to automate SMS responses and enhance operational efficiency. It also supports bulk SMS from reports and standard or custom objects, ensuring consistent engagement across all touchpoints.

The company has over 400+ satisfied clients who have grown their businesses using the platform. Reviews highlight the ability to deliver personalized customer experiences at scale and the seamless integration of messaging capability with Salesforce.

GirikSMS offers a free trial for new users to test the platform before committing to a paid plan. The trial allows users to explore the features, including SMS, WhatsApp, and webchat, without any upfront cost.

The official website of GirikSMS is giriksms.com.