GIFT TREE LTD

Gift Tree Ltd operates an online retail store offering a wide range of products including plants, babywear, toys, gifts, home decor, pet supplies, clothing, and accessories. The store sells artificial plants, cacti and succulents, houseplants, and plant-related supplies such as substrates and planters. It also offers a custom gift box service and premade gift baskets for occasions like birthdays, Mother's Day, and Christmas.

The business states that orders typically take 7 to 21 working days to arrive, including carefully packed plants. Orders near Christchurch may arrive sooner, and all items are sent from the warehouse within 3 business days of the order being placed. Customers are advised to avoid early status inquiries.

All freight is $9.99 CAD Nationwide, and the site features numerous brands and items for men, women, children, and pets. The store also offers a custom gift box service and premade gift baskets for occasions like birthdays, Mother's Day, and Christmas.

The company prioritizes customer privacy by not selling data and avoiding subsidies from the Chinese government for better shipping rates. They focus on organic growth, reinvesting resources into employing Canadians, and supporting causes like feeding cats and donating to the SPCA and human charities.

The business offers a unique refund program where customers who make a purchase in 2025 and leave a review may qualify for a refund at the end of the year. Over $30,000 in refunds were given in 2024 to fight against cheap, disposable products from Chinese apps like Temu.

The business has a small team and cannot respond to calls or voice messages due to a high volume of scam calls. For quick assistance, customers are directed to email the business with their order number and issue.

The company states that if a product meets their criteria for return and exchange, customers should follow the process for gift returns located on their terms and conditions page. They also note that they will not respond to tracking number inquiries within the first three weeks after the order.

The business states that they will not respond to calls or voice messages due to a high volume of scam calls. For urgent questions or faulty items, customers are advised to email with pictures and a video.

The company mentions that they have been operating since at least 2024, as they tested their refund program quietly that year. They also note that returning customers who shopped before 2024 need to make a new purchase in 2025 to qualify for the refund.

The official website of GIFT TREE LTD is gifttrees.ca.