Frakem.com is a reliable company that offers a wide range of home improvement products. I have been shopping from them for a while now and I can say that their quality is unmatched. The customer service is also great, they are always ready to assist and answer any questions. I highly recommend Frakem.com!
Haven't used Frakem.com yet?
Ask Trustburn
Questions about Frakem.com
What is Frakem.com?
Frakem.com is Nigeria's largest online building materials retail store, offering a wide range of products including PVC, galvanized fittings, luxury sanitary wares, Jacuzzi and shower rooms, assorted pipes, water tanks, pumps, and quality tiles. The business allows customers to shop online at their convenience and get materials delivered directly to their home or building site, removing the stress of shopping in physical stores.
Which areas does Frakem.com serve and how long does delivery take?
The company serves customers across Nigeria, with delivery available to any location within the country. They offer nationwide delivery services, though shipments outside of Nigeria are not currently available. Delivery times vary by location, with Lagos deliveries taking between 2 to 5 days and outside Lagos locations taking between 3 to 7 days.
How does a first-time customer get started on Frakem.com?
Customers can start shopping by visiting the website, creating an account, and browsing categories such as Sanitary Wares, Tiles, Pipes, Pumps, Fittings, and Cabinets. The site allows users to add items to wish lists, view cart contents, and sign in or create an account to proceed with ordering.
What are some specific product examples and their stated prices?
Frakem.com offers a variety of products including 15cm X 60cm Natural Stone Wall Tiles priced at ₦19,270.00, Bathtubs (Massage) for ₦695,000.00, Galvanised Tee (Reducing) for ₦1,800.00, and Golden Diamond Executive Water Closet Sets for ₦89,000.00. Prices are displayed clearly on the product pages.
What is the policy for out-of-stock items and refunds?
The website states that orders generated from frakem.com are subject to product availability. If an item is not in stock at the time of order and payment, the company will notify the customer and refund the total amount using the original method of payment.
How are delivery slots arranged and what are the operating hours?
Delivery slots are scheduled between 8:00 am to 7:00 pm, Monday to Saturday, excluding public holidays. The company will contact customers to arrange a convenient time before shipping to any location within Nigeria.
How is the delivery cost determined for smaller orders?
For orders below ₦50,000, the delivery cost depends on the weight of the products and the delivery location. The exact delivery cost is calculated at the point of checkout rather than being a fixed fee.
What are the contact details for damaged items or delivery questions?
If there is any damage to the packaging upon delivery, customers are instructed to contact the company immediately at [email protected]. For general questions about delivery and shipment, they can also call 08070668484.
What is Frakem.com's stated mission statement?
The company's mission is to overcome traditional hurdles in meeting building and home improvement needs by providing an ecommerce platform where customers can conveniently shop for plumbing materials online.
What core values does Frakem.com claim to uphold?
According to the company, their core value of integrity means their word is their bond, and they create trust by acting ethically in all their dealings. They also pride themselves on delivering excellent services that exceed customer expectations.
What themes do multiple reviewers share about their experience?
Reviewers consistently praise the high quality of products, the ease of navigating the website, and the responsiveness of the customer service team. Many customers mention that the ordering process is smooth and the prices are reasonable compared to other options.
What is the current Trustburn rating and how recent are the reviews?
As of the latest reviews, the Trustburn rating is 4.1 out of 5 stars based on 13 reviews. The most recent feedback dates back to November 2023, with a mix of 3, 4, and 5-star ratings provided over the past year.
What are Frakem.com's vision and purpose statements?
The company's vision is to become the largest building and home improvement products marketplace in Africa. Their purpose is to revolutionize the building and home improvement shopping experience specifically for the African market.
How can customers reach Frakem.com for support?
Frakem.com provides a contact email at [email protected] and a phone number at 08061173611 for general inquiries. The website also includes a contact page for specific product questions like the sensor tap.
What is the official website of Frakem.com?
The official website of Frakem.com is frakem.com.
Post your question publicly — other visitors, and whoever manages this page, can answer. It will be visible on this page.
Want to hear about this company again? Follow it and we’ll email you when a new review appears.
Based on reviews, listing data and the company's website. Verify anything important with the company directly.
13 Reviews
I recently made a purchase from Frakem.com and I am very satisfied with the product. The ordering process was easy and I received my package quickly. The quality of the product is great and it met all my expectations. I will definitely be a returning customer.
I recently purchased some supplies from an online store. The products were great and the prices were reasonable. The website was easy to navigate and the ordering process was smooth. I am very satisfied with my purchase.
I have been ordering from Frakem.com for a few months now and I must say, their service is exceptional. The website is user-friendly, the products are of high quality, and the prices are reasonable. I have never had any issues with my orders and they always arrive on time. I highly recommend Frakem.com to anyone in need of home improvement supplies.
I recently discovered Frakem.com and I am impressed with the quality of their products. The website is easy to navigate and the prices are affordable. I had a minor issue with my order, but the customer service team was quick to resolve it. I will definitely be shopping at Frakem.com again.
Frakem.com is an excellent source for all your home improvement needs. They have a wide variety of products at affordable prices. The website is easy to navigate and the customer service is top-notch. I highly recommend Frakem.com!
Frakem.com is amazing! Their products are of the highest quality and their prices are unbeatable. The website is user-friendly and the customer service is excellent. I highly recommend Frakem.com to anyone in need of home improvement supplies.
I recently purchased some home improvement supplies from an online store. The products were of high quality and they arrived on time. The prices were also reasonable. I am very satisfied with my purchase and I would definitely recommend the online store to others.
I ordered some products from Frakem.com and I couldn't be happier with my purchase. The quality of the products is excellent and the prices are very reasonable. The customer service team was also very helpful and responsive. I highly recommend Frakem.com for all your home improvement needs.
Frakem.com is 🔥🔥! I love their website, it's visually appealing and easy to navigate. The products are top-notch and the prices are affordable. I'm always impressed with their fast shipping and excellent customer service. I can't recommend Frakem.com enough! 👍👍
I recently placed an order on Frakem.com and I am extremely satisfied with my purchase. The quality of the products is outstanding and the prices are very reasonable. The customer service representatives were also very helpful and responsive. Overall, I had a great experience shopping at Frakem.com and I highly recommend it to others.
Frakem.com is an amazing company that offers a wide variety of high-quality home improvement products. Their website is easy to use and their customer service is top-notch. I have been a loyal customer for years and I am always impressed with their products and services.
Frakem.com is my go-to online store for all my home improvement needs. Not only do they have a wide selection of products, but their prices are also very competitive. The website is easy to navigate and the checkout process is quick and hassle-free. I highly recommend Frakem.com to anyone in need of quality home improvement supplies.
Questions & Answers
No questions yet — be the first to ask.
Sign in to post
Your text is saved — you'll come right back to post.
or with email
Don't have an account? Create one
News & Press
No news yet. This is where the business shares its own updates and press.
Photos
No photos yet. Photos shared by reviewers will show up here.
About Frakem.com
Frakem.com is Nigeria’s largest online building materials retail store with categories of products ranging from PVC to galvanized fittings, luxury sanitary wares to Jacuzzi and shower rooms of various shapes and sizes, assorted pipes, water tank and pumps. They also have beautiful designs and quality tiles that give the desired finishing to your home. They take away the stress of shopping for plumbing materials in physical stores and allow you shop online at your convenience and get your materials delivered to your home or building site.
- Website
- frakem.com
- [email protected]
