FidéliTap®

FidéliTap® is a loyalty program solution for merchants that combines a smart card, a customer-facing PWA application, and a seller interface to let customers accumulate fidelity euros and use them on future purchases. Merchants manage customers, sellers, credits, redemptions, and transaction history through a dedicated administration environment with full data control. Each business has its own individual server, and data can be exported in CSV format for accounting and reporting. The system supports multiple languages including French, English, and Dutch.

The platform costs 150 € HTVA for setup and 16 € HTVA per month for the subscription, which breaks down to approximately 0.53 € HTVA per day. This fee includes the setup of the website, a dedicated page, a personal link for customers to check their balance, a PWA application, a seller interface, and a full administration interface. All these features are included in the monthly rate without additional charges.

FidéliTap® operates on a multilingual basis, offering the application in French, English, and Dutch. The platform can also be adapted to other languages depending on the specific needs of the merchant's customer base. This flexibility allows businesses to communicate their loyalty program in the native language of their clients.

The system uses a smart card that customers tap against their phone to instantly access their loyalty space, or they can use a personal QR code for quick identification. The seller interface allows staff to encode the purchase amount, automatically credit fidelity euros, and check the client's balance on tablets, phones, or computers. Customers can then consult their balance and pay part or all of their purchases using their accumulated euros.

If a customer loses their smart card, there is no loss of fidelity euros. The old card can be replaced in seconds, restoring the client's full history and total balance. The system also allows transactions to be processed directly by the merchant if the client does not have a smartphone, or the card can be entrusted to a proxy to collect purchases.

Merchants can download their data in CSV format to review clients, credited amounts, used euros, and payments made with fidelity. This export feature supports accounting and reporting needs by providing a complete record of all transactions and balances. The administration interface gives full control over these data exports.

The seller interface can be accessed on a tablet, phone, or computer, allowing flexibility in how the point-of-sale is managed. Merchants can choose the device that best fits their store environment while maintaining full functionality for encoding purchases and managing credits. The interface is designed to be simple for sellers to use daily.

The platform is described as a simple loyalty system that operates in three distinct steps: the client presents their card or QR code, the seller encodes the purchase, and the client returns to save money. This streamlined process is intended to make loyalty easy for both the merchant and the customer without complex procedures.

The system is built on individual servers for each business, ensuring that no third party manages the points on behalf of the merchant. This architecture guarantees that the merchant retains complete mastery and control over their data. The dedicated server environment supports the customization and security required for each unique business.

The application can be offered in French, English, or Dutch, and potentially other languages based on the specific requirements of the commerce. This multilingual capability ensures that the loyalty program speaks the language of the clients, enhancing engagement and understanding. The platform adapts to the linguistic needs of the local market.

The PWA application allows clients to consult their fidelity euros, purchases, and history directly from their smartphone without the need to download anything from a store. This eliminates the barrier of mandatory app installation, making it easier for customers to access their loyalty information instantly. The interface is optimized for mobile use.

The administration environment enables merchants to manage clients, sellers, credits, payments in fidelity euros, and the complete transaction history from a single interface. This centralized control allows for efficient oversight of the loyalty program and its financial aspects. Merchants have full visibility into all activities within the system.

The seller interface is designed to be used on a tablet, phone, or computer, providing flexibility for the point of sale. It allows the seller to encode the purchase amount, credit fidelity euros, and consult the client's balance. This versatility ensures the system can be integrated into various store setups.

The platform offers a setup fee of 150 € HTVA and a monthly subscription of 16 € HTVA, which includes all necessary tools for the loyalty program. This pricing structure provides merchants with a predictable cost for implementing and maintaining their customer retention strategy. The fees cover the entire suite of features without hidden costs.

The system supports multiple languages including French, English, and Dutch, allowing merchants to cater to a diverse clientele. This multilingual support is a key feature that helps businesses connect with customers who speak different languages. The platform's ability to switch languages ensures broad accessibility.