The documentation for the EYESEE Cloud and drones is very thorough. It covers everything from dashboard setup to mission errors. My only reservation is the three-day support response time. It is a bit slow for urgent issues.
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Questions about EYESEE Help
What is EYESEE Help?
EYESEE Help is the official support and documentation portal for EYESEE, a company that provides drone solutions for inventory management. It organizes help resources for the EYESEE Air, EYESEE Legacy, and EYESEE Cloud product lines, which include drones, applications or tablets, and a cloud platform for analyzing inventory results and managing missions. Customers can use the portal to access online articles and submit support requests by selecting the relevant product, component, and problem severity.
What options are available for specifying problem severity when contacting support?
The portal offers a contact form where users can specify their problem severity, such as 'I can no longer use the solution', 'I can use it but it is not optimal', or 'I would like to request an improvement'. This allows customers to clearly communicate the nature of their issue to the support team.
What are the file attachment limits for support requests?
The portal allows users to attach files to their support requests, with each file having a maximum size of 20 Mo. Users can attach up to 5 files at a time to provide necessary documentation or evidence for their issue.
How can I access the portal in French?
The portal provides documentation in both English and French, allowing users to switch between the two languages using the language selector at the bottom of the page. This ensures that users who prefer French can access the same support resources in their preferred language.
How many articles are available for each product line on the portal?
The portal includes a section for EYESEE Cloud with 59 articles, EYESEE Air with 4 articles, and EYESEE Legacy with 35 articles. Each section has a specific average read time, such as 2 minutes for EYESEE Legacy and EYESEE Cloud, and 1 minute for EYESEE Air.
What components can I select when submitting a support request?
The portal allows users to select from specific components like the EYESEE Drone, EYESEE App / Tab, or EYESEE Cloud when submitting a support request. This helps the support team understand the exact part of the system that is experiencing issues.
What is the official website of EYESEE Help?
The official website of EYESEE Help is eyesee-help.com.
How is EYESEE Help rated on Trustburn?
On Trustburn, EYESEE Help has a rating of 4 out of 5 based on 5 reviews.
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5 Reviews
The EYESEE ecosystem appears robust, covering hardware like the Air and Legacy drones alongside a detailed Cloud dashboard. The documentation is extensive, with specific guides for mission creation, expected files, and even blind missions. I appreciate the clear separation between the Air and Legacy product lines. However, the support structure relies heavily on email and Twitter with a stated seventy-two hour response window. For a warehouse solution, this delay might be significant if a drone fails mid-operation. The availability of a contact form and specific email addresses is good, but the lack of immediate chat support is a potential drawback. It seems like a solid platform, but one must consider the support latency.
The support page indicates an expected response time of seventy-two hours. This is quite long for a logistics environment where downtime costs money. You should verify if faster tiers are available before committing, as the standard email channel might not suffice for critical inventory issues.
I have been reviewing the EYESEE documentation and I am quite impressed with the depth of the online resources. The distinction between the Air and Legacy hardware models is clearly laid out, which helps in understanding the scope of the solution for rack-equipped warehouses. It is reassuring to see dedicated sections for the Cloud dashboard and mission management. The availability of specific articles for troubleshooting abnormal behavior and routine maintenance suggests a mature product. While I have not yet engaged directly with the support team, the comprehensive nature of the guides makes self-service quite viable for technical staff.
The EYESEE solution looks promising for logistics warehouses. Support seems accessible via email, though the seven-day response window feels a bit slow for urgent operational needs.
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About EYESEE Help
EYESEE Help is the support and documentation portal for EYESEE, a company that provides drone solutions for inventory management. The site organizes help resources for the EYESEE Air, EYESEE Legacy, and EYESEE Cloud product lines, which include drones, applications or tablets, and a cloud platform for analyzing inventory results and managing missions. Customers can use the portal to access online articles and submit support requests, selecting the relevant product, component, and problem severity. Support inquiries are handled via email at [email protected] or through a contact form.
- Website
- eyesee-help.com
- [email protected]
- Categories
- Information technology and services
