From the information available, Extero offers a highly targeted solution for exterior cleaners who struggle with administrative chaos. The platform consolidates customer communications, job scheduling, and invoicing into a single interface, which aligns well with the needs of small teams. The fact that it is an official GoCardless partner ensures that payments go directly into your own bank account, maintaining financial independence. The private beta model allows for personalized onboarding, which is a significant advantage over generic software. While the estimated time savings are presented as an honest guess rather than a hard metric, the structure of the app supports the claim that it can reclaim several hours each week. For cleaning businesses looking to streamline their operations without adopting overly complex enterprise software, Extero appears to be a timely and relevant addition to the market.
Questions about Extero
What is Extero?
Extero is a software application designed for exterior cleaning businesses in the UK to manage work rounds, customers, jobs, quotes, invoices, and messaging from a mobile phone or computer. It keeps all job photos, videos, text conversations, and invoices linked to each customer record so information stays in one place. The app is currently available by invitation through a private beta and is offered on a subscription basis.
What are the specific pricing tiers and their monthly costs?
The Core plan is priced from £13.99 per month and includes features like jobs, calendar, repeat cleans, route maps, and card payments. The Pro plan costs £34.99 per month and adds unlimited customers, texting from a business number, and 5 GB of photo and video storage. The Growth plan is £99.99 per month and allows up to 10 users with Facebook ad enquiries landing straight into the app.
How can I get started with Extero without a credit card?
New users can join the waitlist without needing a payment card to get an invite when a place opens. Once invited, users receive a 14-day Pro trial followed by the choice to pay for Core, Pro, or Growth, or leave. The Core plan is the entry point at £13.99 per month, while Pro and Growth have no cap on customers within reason.
How does the integrated messaging and payment system work?
Extero allows users to text customers directly from the app, keeping every photo, job, and invoice on the customer's record. It supports one-off and repeating cleans on a calendar and map, with official GoCardless partner status for Direct Debit and cards into your own accounts. The money never sits with Extero as it runs through your own Stripe account for cards and GoCardless for Direct Debits.
Who is the ideal target audience for this software?
The app is built specifically for external cleaning businesses in the UK, though it also works for internal cleaning teams. It addresses the common problem of scattered information by putting the conversation, jobs, and invoices on one customer record instead of using WhatsApp, email, and notebooks. It helps users run the day on their phone in the van and manage the round on a computer in the office.
What is the process for using the app across different devices?
Users can open the web app in any browser without installing anything, and there is nothing to copy across by hand between devices. The system ensures that before-and-after footage stays on the customer record, ready to send, rather than being scattered across different platforms. This allows for a seamless workflow where the phone is used in the van and the computer in the office.
What are the specific storage and messaging limits for each plan?
The Pro plan includes 200 texts per month and 5 GB of photos and video storage, while the Growth plan offers 200 texts and 25 GB of storage. Users can top up in packs if they need more texts than their monthly allowance. The system also supports risk assessments, COSHH, and method statements for compliance.
What is the current development status and how do I join the beta?
Extero is currently in private beta and invites early users a few at a time so every new business gets set up properly. The team is still building the roadmap and inviting users to join the build group. The company is not VAT registered, so there is no VAT on top of the stated prices.
What specific features are included in the customer record?
The app features a customer record that consolidates texts, photos, videos, jobs, and invoices in one place. It allows users to mark jobs done and manage the whole round from a single interface. The design aims to replace the need for scattered tools like WhatsApp and email for managing the cleaning round.
How does the financial transaction flow work?
The website states that the money reaches the user's bank without passing through Extero for both card payments and Direct Debits. This is achieved by being an official GoCardless partner for Direct Debits and using the user's own Stripe account for card payments. The system ensures financial security by keeping funds separate from the software provider.
What are the user and customer limits for each plan?
The Core plan includes up to 100 customers, while the Pro plan supports unlimited customers. The Growth plan also supports unlimited customers within reason and adds staff logins that cannot see prices or takings. Each plan has a specific number of users, with Core supporting one user and Pro supporting up to two users.
What compliance and professional features are available?
The business highlights that it helps with risk assessments, COSHH, and method statements as part of its compliance features. It also provides branded invoices, receipts, and email for professional presentation. The app aims to streamline the administrative tasks that often distract from the actual cleaning work.
How can I contact Extero?
You can reach Extero by e-mail at [email protected].
What is the official website of Extero?
The official website of Extero is extero.app.
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4 Reviews
Extero addresses the core pain points of exterior cleaning management effectively. The ability to manage jobs and invoices from both phone and computer is convenient. However, the private beta status implies that some features may still undergo changes. For someone considering this company, it is a robust option, though early adopters should expect occasional updates. The focus on keeping conversations tied to specific customers is particularly useful for maintaining professional records.
I am really excited about the idea of having everything in one place! The way it combines WhatsApp-style messaging with invoicing sounds like a game-changer for keeping customers happy. However, I am slightly concerned about the transparency of the costs. The site mentions a monthly fee but does not explicitly state if there are extra charges for SMS credits or additional storage beyond the standard plan. It would be fantastic if those details were clearer upfront before committing to the trial period. Overall, the vision is brilliant, just needs a bit more financial clarity.
From the information available, Extero seems designed to solve the headache of scattered paperwork for exterior cleaners. The promise of keeping texts, photos, and invoices in one place alongside the customer record is compelling for someone trying to reduce admin time. The estimated five to seven hours saved per week is a strong claim, though the site notes this is an honest guess rather than a measured figure, which adds a touch of credibility. Pricing appears competitive at thirteen ninety-nine pounds monthly after the trial. However, one wonders if the GoCardless integration covers all payment preferences or if additional fees apply for specific transaction types. For someone considering this company, the all-in-one nature suggests value, but the private beta status means features might still be fluid.
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About Extero
Extero is a software application designed for exterior cleaning businesses in the UK to manage their work rounds. It allows users to handle customers, jobs, quotes, invoices, direct debits and messaging from a mobile phone in the van or from a computer in the office. The app keeps job photos, videos, text conversations, quotes and invoices linked to each customer record, so information stays in one place rather than being spread across messaging apps, email and notebooks. It is offered on a subscription basis, with a 14-day Pro trial followed by a Core plan priced from £13.99 per month, and is currently available by invitation through a private beta.
- Website
- extero.app
- [email protected]
- Categories
- Computer software
