Eljer's products are average, and the pricing is fair. However, I faced some issues with the delivery and customer service. Overall, an okay experience.
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Questions about Eljer
What is Eljer?
Eljer manufactures and markets vitreous china fixtures, cast iron sinks, whirlpool tubs, and other related plumbing products for the kitchen and bathroom markets.
How long has Eljer been in business?
The business has been operating since 1904, making it a long-established manufacturer in the plumbing industry.
How does the warranty registration process work?
Customers can register their warranty online by completing a five-step process that requires filling out sections on personal information, product details, purchase location, installer info, and feedback.
What phone numbers are available for customer support?
The company provides two specific phone numbers for different inquiries: 855-815-0004 for technical and warranty questions, and 800-442-1902 for retail account and order information.
Where can customers purchase Eljer products?
Eljer products are available exclusively at Menards stores, which serves as their primary retail distribution channel.
What do customer reviews say about Eljer?
Some reviewers praise the quality and reasonable pricing of Eljer's products, while others note issues with delivery and customer service responsiveness.
What is the current Trustburn rating and review recency?
The Trustburn rating is currently 3.8 out of 5 based on 10 reviews, with the most recent feedback dating back to November 2023.
What specific product collections are available on the website?
The website lists several product collections including Cabrillo, Diplomat, LaSalle, Stratton, and Westerly, along with discontinued items.
How can customers stay updated on promotions?
Customers can sign up for online notifications to be the first to know about promotions and save favorite products.
What are the customer service operating hours?
The customer service hours are Monday through Friday from 9 AM to 6 PM EST for technical inquiries and 8 AM to 7 PM EST for retail account matters.
What additional plumbing accessories does Eljer offer?
Eljer offers a variety of bathing accessories, whirlpool heaters, and bath drains as part of their broader product range.
What happens if the warranty registration is paused for too long?
The website states that if a pause in the warranty registration process lasts more than one hour, the user will need to start the registration over from the beginning.
Who handles technical and warranty support?
The company explicitly mentions that American Standard experts are standing by to assist with technical, product, and warranty inquiries.
What types of whirlpool and soaking tubs are offered?
Eljer's product line includes air baths, soaking tubs, and whirlpool & air bath combinations designed for relaxation.
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10 Reviews
I recently made a purchase from eljer.com. I found their products to be of great quality and reasonably priced. The customer service was also helpful throughout the process. Highly recommended!
I recently purchased some products from their website. The quality and pricing were really impressive, and the customer service was excellent. Highly recommended!
Eljer is an average company. Their products are decent and have a good price range. However, I have found some minor issues with the durability of their products. Overall, it's an okay experience.
I've been a loyal customer of Eljer for years now, and I must say their products exceed my expectations. The quality is excellent, and the pricing is reasonable. I highly recommend Eljer!
👍 Eljer's products are top-notch! The customer service is beyond my expectations. I love the variety of choices and the reasonable pricing. Highly recommended!
Eljer has a wide range of products to choose from at competitive prices. Their customer service team was helpful and prompt in addressing my concerns. I had a positive shopping experience with Eljer.
I have had a negative experience with Eljer. The product I purchased broke within a few months, and the customer service was unhelpful in resolving the issue. Not recommended.
👌 Eljer's products are amazing! The customer service is top-notch and they have a great selection of items. I'm impressed!
I recently bought some bathroom fixtures from the website, and I am happy with my purchase. The products are of good quality and reasonably priced. The customer service was also helpful in answering my queries.
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About Eljer
Eljer manufactures and markets vitreous china fixtures, cast iron sinks, whirlpool tubs, and other related plumbing products for the kitchen and bathroom markets.
- Website
- eljer.com
