Edge Nova

Edge Nova is a business process outsourcing firm that provides dedicated virtual assistants and call center teams for voice, non-voice, and administrative tasks. They operate from a hub in Delhi NCR, India, and serve clients across the US, Canada, UK, and Australia. The company claims to have over 25 years of BPO experience since 1999, blending trained personnel with AI to offer omnichannel support.

The company offers a 'Kickstart' onboarding programme to set up workflows and tools for new clients. They also provide a free consultation to scope pricing based on workload, functions, and coverage requirements. Clients can book a call or fill out a contact form to start the process, with a reply promised within one business day.

Pricing starts from $500 per month for a dedicated part-time assistant handling a single function. They offer flexible plans with no long-term lock-in, allowing businesses to scale up or down as needed. The pricing is scoped to the specific hours and tasks required rather than forcing a rigid package.

They offer a 5-stage vetting process that includes prescreening, psychometric tests, SME interviews, functional head interviews, and an HR round. This rigorous process ensures every assistant is background-checked and trained on the client's tools and tone before day one.

Edge Nova provides coverage in the client's time zone across the US, Canada, UK, and Australia. They operate 24/7 for voice, chat, email, and social media support, aiming to resolve issues faster than traditional in-house teams.

The company states they can get a trained team live in just 7 days, avoiding the weeks typically needed to hire and onboard in-house staff. They claim to reduce costs by up to 50% compared to hiring and managing an in-house team.

They specialize in serving industries such as real estate, e-commerce, healthcare, finance & accounting, legal, insurance, technology, and property management. Their services include inbound and outbound call center operations, lead generation, and technical helpdesk support.

They position themselves as different by offering dedicated teams rather than a rotating pool of shared coverage. Their model combines real people with AI to handle busywork like routing and drafting, allowing human agents to focus on faster, warmer answers.

Contact can be made via the phone number 618-912-0098 or by emailing [email protected]. They also provide a contact form on their website for those who prefer to submit details online.

Edge Nova is located at C-64, 3rd Floor, Sector 2, Noida, 201301, Minneapolis, Minnesota.

The official website of Edge Nova is edgenovasolutions.com.

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Edge Nova was founded in 2016.