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Ecclestone Cycle is a bicycle shop established in 1996 by Ian Dawes, known for its purple exterior and wide range of bicycles, accessories, and mechanical services. The business operates in Muskoka, Canada, and is described as a landmark shop with a legendary service reputation. It caters to all types of riders, from those needing a child's balance bike to those seeking custom carbon machines.

The shop offers a Six Month Adjustment Warranty on all new bicycles purchased, allowing customers to return or exchange a bike within 15 days if it does not meet expectations. This policy applies to new, in-stock bicycles, while custom orders are non-refundable and subject to a 20% restocking fee. Clothing and accessories also qualify for a 15-day full refund or exchange if unused and in original packaging.

Ecclestone Cycle provides a wide selection of bicycles including mountain, commuter, hybrid, comfort, road, gravel, and electric models, along with essential accessories like helmets, cycling shorts, and portable repair kits. The store also offers custom orders to match specific budgets and rider dreams. All price ranges are available, ensuring options for every type of cyclist.

The business is located at 230 Ecclestone Drive in Bracebridge, ON, Canada, and also has a website domain at ecclestonecycle.com. Customers can contact the shop via phone at 705-645-1166 or email at [email protected]. The physical location is in Muskoka, and the online store is open 24/7 for browsing.

The shop has been operating since 1996, marking its 31st season as of the latest updates. It has grown from a one-man show to a facility with four full service bays and numerous staff members. The business is family-owned and operated by Ian and Allison Dawes, who have been together since 2002.

Reviewers on Trustburn praise the exceptional customer service, friendly and knowledgeable staff, and the smooth checkout process on the website. Many users highlight the personalized attention and quick response times from the support team. The overall rating is 3.6 out of 5 from 11 reviews, with recent feedback being overwhelmingly positive.

Some reviewers mention that the selection of products on the website is great, with competitive prices and prompt delivery. Others appreciate the wide range of options available for both shopping and service needs. The positive experiences often involve helpful staff and a user-friendly online platform.

The business accepts trade-ins at its discretion, but only for bicycles it has sold or those manufactured by reputable brands. Department store bicycles are excluded from trade-in programs. The shop does not offer store credit or payment plans, and all bicycles signed in for service must be picked up within 15 days of completion.

Ecclestone Cycle is known for its easy-to-find purple exterior and legendary mechanical service, which has evolved from a one-man show to four full service bays. The shop also supports cycling in Muskoka for 25 years and is proud to be a landmark bicycle store in the region. The team includes certified instructors and trained mechanics from various schools.

The shop offers a 15-day satisfaction guarantee for new, in-stock bicycle purchases, allowing exchanges for bikes of equal or greater value. Custom ordered bicycles are excluded from this guarantee. Bicycles are non-refundable, but clothing and accessories can be returned or exchanged within 15 days if unused and in original packaging.

The business serves a wide range of customers, from those needing a child's first balance bike to those looking for high-end carbon machines. It caters to all types of riders, including those interested in racing, trail building, and active living programs. The shop also supports local cycling initiatives and has purple bike racks throughout the region.

The shop's history includes opening in 1996 within a tiny white Century home and growing into a nationally respected bicycle shop. It has trained staff from top Bicycle Mechanic schools and has supported local racing and trail building for decades. The business is now a family-owned operation with a strong focus on customer service and cycling enthusiasm.

The shop's website, ecclestonecycle.com, is user-friendly and offers a smooth checkout process. The online store is open 24/7, allowing customers to browse and place orders at any time. The website also provides information on the latest sales and seasonal updates, such as the Annual Labour Day Weekend Sale.

The business has a 3.6 out of 5 rating from 11 reviews on Trustburn, with the most recent reviews being from November 2023. The rating split shows a mix of 3, 4, and 5-star reviews, with no 1 or 2-star reviews. The feedback is recent and consistently positive, highlighting excellent service and helpful staff.

The business offers a Six Month Adjustment Warranty on all new bicycles, which is a key feature for customers. The shop also provides a 15-day satisfaction guarantee for new, in-stock bicycle purchases. These policies are designed to ensure customer satisfaction and support the shop's commitment to quality and service.