EBIKE & MOBILITY DELTA

EBIKE & MOBILITY DELTA is a locally owned electric bike showroom and repair centre located at 5575 16 Ave, Tsawwassen, Delta, BC, serving the Greater Vancouver area. The business offers a wide range of products including mountain, step-thru, folding, fat tire, city, and snow ebikes from brands like Aventon, Urtopia, Himiway, Envo, and Magicycle. They also stock enclosed electric cars, mobility scooters, accessories, and car racks, with every customer receiving a free test ride and personalized consultation.

The showroom operates with two distinct opening schedules depending on the activity. For general showroom visits, they are open from 9:30am to 6pm Monday through Saturday, while the contact desk and appointment booking hours run from 10am to 4pm Monday through Saturday. Both schedules are closed on Sundays and national holidays, and walk-ins are welcome without the need for an appointment, though booking ahead is also an option.

Customers can choose between free local collection directly from the Tsawwassen showroom or paid local delivery options. Local delivery costs $49 for ebikes, $29 for accessories, and $39 for large accessories, while collection remains free. For orders destined for locations outside the local Vancouver and Fraser Valley area, customers are directed to the main website ebikemobility.ca for shipping information.

The business provides a minimum one-year warranty on all ebikes, with some specific brands offering up to two years of coverage. Warranty terms vary by brand and model, so customers are advised to check the specific product page for full details. Additionally, the company offers 14-day returns, long-term warranties, and local delivery as part of their core service promises.

The website states that the business was founded by Chris, who previously ran a successful online ebike business since 2014 before opening the physical showroom in May 2021. This transition from online to a brick-and-mortar location was made to engage personally with customers and offer improved customer service. The founder also received a medal from the late Queen Elizabeth II for outstanding community service prior to founding the company.

The company offers financing through PayPlan by RBC, allowing customers to pay monthly with no credit impact to check their rate. Approved customers can receive APR rates ranging from 0% to 19.99%, and the process does not require an RBC bank account. There are no prepayment penalties, and checking the rate is designed not to affect the customer's credit score.

The business explicitly states that all ebikes are serviceable by any repair shop, ensuring durability and serviceability beyond their own in-house capabilities. They also offer professional tune-ups and repairs handled by their in-house technicians. Furthermore, they provide free local collection and fast local delivery throughout Vancouver as part of their service model.

The return and refund policy allows requests within 14 days of receiving the order, provided the item is unused, in new condition, and includes all original parts, accessories, and packaging. Non-returnable items include those purchased under the BC E-Bike Rebate Program, custom e-bike orders, and items marked as final sale. A 15% restocking fee applies specifically to returns of Cool E-Cars and UTVs.

The business highlights its competitive pricing on some of the best ebikes available for Canadian terrain as a key differentiator. They also emphasize their 100% satisfaction guarantee on all electric bikes and the ability to track orders using an Order ID provided on receipts and confirmation emails. The website also features a section dedicated to guest ebike brands, showcasing their curated selection.

The website lists several popular ebike models including the Aventon Aventure.2, Aventon Abound, Envo ST50, Envo D50, and Magicycle Ocelot Pro. For mobility scooters, they feature the Golden Eagle All-Terrain Scooter, Golden Companion 4-Wheel Scooter, and GIO – Tron PRO Long Range 4-wheeled Mobility Scooter. They also stock travel power chairs like the Golden Ally Pro and the CITY 2 PLUS Heavy-Duty Foldable Power Chair.

The website mentions that the founder, Chris, was recognized by the late Queen Elizabeth II with a medal for outstanding community service. The business also highlights its dedication to giving Canadians the best electric bikes at great prices and helping fellow Canadians buy the best electric bike in Canada. The showroom is described as a local resource for mobility solutions, including the GIO Tetris scooter.

The business serves the Greater Vancouver area, specifically targeting customers in Vancouver and the Fraser Valley for local delivery. They also mention serving Canadian terrain and weather, with a focus on Canadian customers. The website includes a section for guest ebike brands and a newsletter subscription for new products and special offers.

The website states that the business offers a 14-day return policy, long-term warranties, and local delivery. They also mention that the showroom is located in Tsawwassen, Delta, BC, and provides a free consultation and test ride. The business emphasizes that they are locally owned and serve the Greater Vancouver region.

EBIKE & MOBILITY DELTA is located at 5575 16 Ave, Tsawwassen, Delta, British Columbia.

You can reach EBIKE & MOBILITY DELTA by phone at (778) 386-9772 or by e-mail at [email protected].