Decent cigar emporium

Decent Cigar Emporium is Ireland's only dedicated cigar retailer and a leading importer of premium cigars, situated on the 2nd floor overlooking Grafton Street in Dublin 2. The business was founded by Guy Hancock, a recognized cigar expert who travels internationally to source products for private collectors and the Emporium. The website states it is rated #1 on Tripadvisor with the tagline 'More than a shop, an experience', emphasizing its focus on imparting knowledge and consultancy expertise to customers.

The store offers a wide range of items including the Hancock Linea No. 1 5-pack for €127.50, the Fixx Classic Coffee & Grafton Robusto Pairing for €32.50, and the Deluxe DCE Robusto Gift Set for €155.00. Other notable items include the Angelo Humidifier at €25.00, the Diamond Black Finish Cigar Case for €55.00, and the Emerald DCE Cigar Case for €99.00, all prices inclusive of 23% VAT.

Customers can shop via the official website at decent-cigar.com or visit the physical location at 46 Grafton Street, Dublin 2. The site allows users to create an account to track orders faster and keep track of previous purchases, while also offering a quick find search feature to locate specific products.

The Emporium operates from 10am to 6pm on Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday. On Sundays, the hours are reduced to 12 Noon to 5pm, and the store is also open outside of standard office hours for private appointments.

Shipping fees are €7.50 for deliveries within Ireland, €15 for orders sent to the UK and Europe, and €25 for shipments to the rest of the world. These rates are clearly stated on the website's shipping information page.

The business wants customers to be totally satisfied with their purchases. If a customer is unsatisfied with any products received, they are instructed to email the company at [email protected] to initiate a return or cancellation process.

Reviewers frequently highlight the staff's friendliness and knowledge, noting they are more than happy to help find the perfect cigar. The quality of the selection is described as top-notch, with many customers stating they have never been disappointed with their purchases over several years.

The Decent Cigar Emporium holds a Trustburn rating of 4.1 out of 5 stars based on 10 reviews. The feedback is relatively recent, with the most recent review dated September 2, 2023, and the oldest listed review from December 10, 2022.

The website lists several specific brands and types, including the Plasencia Reserva Original Corona Corta, the Maestranza Baron, and the Grafton Corona Tubos. These are available in various pack sizes, such as single units or 5-packs, catering to different customer preferences.

The business hosts Decent Cigar Events, which include cigar and coffee pairings, and offers official DCE merchandise. They also provide gift ideas and special offers, aiming to create a comprehensive experience beyond just selling cigars.

The official contact details include the phone number +353 1 6716451 and the email address [email protected]. The business also provides a fax number at +353 1 6716451 and encourages customers to use the online contact form for inquiries.

The website explicitly states that users must be 18 or over to use the site. This requirement is clearly displayed in the navigation menu and footer sections of the online store.

The website describes the Emporium as a haven for cigar lovers where a devoted passion for cigars is at the heart of the operation. They emphasize imparting knowledge and consultancy expertise, whether in-store or via their website, to ensure customers feel welcome and informed.

Guy Hancock is the founder and a recognized cigar expert who has made his hobby into a successful business. He attends international fairs and travels worldwide, including annual trips to Cuba, to uncover new products and stay aware of market shortages for the Emporium.

Decent cigar emporium has official profiles on Facebook.