Cool Geeks LLC

BEfORE YOU BUY FROM COOL GEEK, READ THIS Read their return and cancellation policies carefully. I returned my order unopened and am still waiting for the promised refund. As of November 5, it has been 23 days since UPS delivered my return, with no $332.90 merchant refund, The order was accidentally placed while my phone was in my pocket. I tried to cancel as soon as 1 discovered it but found no cancellation option. I explained everything to customer service 14 hours before shipment. They shipped anyway. I returned the boxes unopened. UPS confirmed delivery October 13. They promised a refund within 48 hours of checking and confirming the return, followed by another assurance of 1-2 business days. Neither has resulted in a merchant refund. Replies come from "Nora,' which 1 have confirmed is an Al customer-service bot. Approximately 60 emails and attempts to reach managerent have brought no resolution: They asked me to close my dispute at least three times: twice October 8 and again November 4. On October 9, they said they would cooperate with the open bank dispute. On November 4, they said they could refund only after it was closed. My U.S. Bank dispute remains open. I have emails, timestamps, refund promises, photographs, and delivery confirmation documenting this ongoing battle. It's hard to believe a company would treat a customer this way when these documented facts can be shared publicly with potential future buyers.

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