Questions about Al Madina Cool
What is Al Madina Cool?
Al Madina Cool is an HVAC supplier based in Saudi Arabia that offers chiller and air conditioning spare parts, including compressors, fan motors, capacitors, and thermostats.
What specific brands of compressor oil does the company stock?
The company stocks original compressor oils for major chiller brands including York, Bitzer, Trane, and Hanbell to keep systems running at peak performance across Saudi Arabia.
Where are the three physical branches of Cool.sa located?
Customers can find the business at three physical locations: Baalbeck St. in Ghirnata, Riyadh; Atud in Khamis Mushait; and Yarmuk in Riyadh.
What are the conditions for a full refund or exchange under the returns policy?
The business offers a 7-day refund and returns policy, requiring items to be unused, in original packaging, and accompanied by a receipt or proof of purchase.
How are pricing and delivery structured for customers?
Prices for all products include VAT, and the company provides delivery services across the entire Kingdom of Saudi Arabia.
How can customers reach the sales team?
The company provides contact details including the phone number +966 54 066 3777 and the email address [email protected] for sales inquiries.
What are the operating hours for the branch locations?
The business operates on a Sat-Thu schedule from 8am to 9pm at all three branch locations.
What additional product categories are available besides chiller and AC parts?
The website lists a wide range of products including refrigerants like Honeywell Solstice R-448A, R-452A, R-407F, and R-1234ze, as well as washing machine spare parts.
What features does the business highlight for customers?
The company claims to offer expert technical team support and fast delivery kingdom-wide as key reasons to choose their service.
What specific maintenance services are offered for chiller systems?
The business provides chiller maintenance and repair services, including filter cleaning, ductwork inspection, and overhauling kits.
Which cities are explicitly mentioned as having branch locations?
The company states it has branches in Riyadh and Khamis Mushait, with a third location in Yarmuk-Riyadh.
How can customers navigate the product range on the website?
The business allows customers to browse products by category, such as AC Remote, Capacitor, Compressor, and Fan Motors.
What happens if a customer cancels an order before shipping?
The company offers a cancellation policy where buyers can recover shipping costs and paid amounts if they cancel before the shipping process is confirmed.
What specific refrigerant gases are highlighted as authorized products?
The business lists itself as an authorized supplier of special refrigerant gases, specifically Honeywell Solstice R-448A, R-452A, R-407F, and R-1234ze.
What supporting materials and chemicals are part of the inventory?
The company provides a variety of supporting materials and chemicals, including glycol coolant and expansion valves for chiller systems.
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About Al Madina Cool
Al Madina Cool is an HVAC supplier based in Saudi Arabia that offers chiller and air conditioning spare parts. Its product range includes AC spare parts, AC remotes, capacitors, compressors, fan motors, supporting materials, thermostats, ceiling-mounted air conditioners, centrifugal fans, chemicals, and chiller compressor oil. The company provides contact details including a phone number and email for sales inquiries. It also lists multiple locations and allows customers to browse products by category.
- Website
- cool.sa
- Phone
- 053 885 9050
- [email protected]
- Address
- Imam Muhammad Ibn Saud, Atud, Khamis Mushait, 62431, Saudi Arabia
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