I recently purchased a stunning emerald necklace from this company and I am beyond thrilled with my purchase. The quality of the necklace is outstanding and it looks even more beautiful in person. The customer service provided by Esmeralda Gems, Inc. was also excellent. They were very helpful and attentive throughout the buying process. I would highly recommend this company to anyone looking for high-quality emerald jewelry.
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Questions about Esmeralda Gems, Inc.
What is Esmeralda Gems, Inc.?
Esmeralda Gems, Inc. is a division of Suzerain Universal LTD that specializes in producing and supplying rare, premium-quality Colombian emeralds. The company sources stones from renowned Colombian mines and works with master cutters in Ramat Gan and expert gemologists in Europe. They serve jewelry boutiques, family offices, and private collectors worldwide.
What are the terms for returns and refunds?
The business offers a 45-day return policy for unaltered, unopened, unmounted, unused items in original condition. Refunds are issued to the original payment method after gemologists inspect and verify the returned item. Damaged items due to shipping can be notified within 7 days for a full refund or replacement.
How much do Colombian emeralds cost?
Emeralds range from $872 for a 0.86-carat stone to $12,280 for a 1.98-carat deep green horse-head cut. High-end clear bright green emeralds can sell for $5,500 to $15,000 per carat, while large flawless stones over 7 carats start at $15,000+ per carat.
How are the emeralds graded and certified?
Every emerald is sent to a third-party accredited lab where it is graded on the 4 Cs: color, clarity, cut, and carat weight. The lab generates a report with a number and stamp, ensuring the stone is natural, unaltered, and ethically mined.
How can I contact Esmeralda Gems, Inc.?
Customers can contact the company via email at [email protected] for inquiries or [email protected] for order help. They also use S/MIME encryption on their emails to provide an additional layer of privacy and security.
Where is the company located and what are its legal structures?
The company is based in the European Union with headquarters in Limassol, Cyprus, and operates as a fully owned division of Suzerain Universal LTD. They also maintain a US address at 510 W 6Th St in Los Angeles, California.
What is the current rating and how recent are the reviews?
Recent feedback includes a 4.4 out of 5 rating from 13 reviews on Trustburn, with the most recent review posted in October 2023. The majority of reviews are 5-star, praising the quality and design of the jewelry.
What do reviewers praise most about the company?
Reviewers consistently praise the outstanding quality, craftsmanship, and unique designs of the emerald jewelry. They also highlight the helpfulness and responsiveness of the customer service team throughout the buying process.
How does the online ordering process work?
The website colombian-emerald.com is described as easy to navigate, allowing customers to browse a vault of premium quality emeralds and place orders smoothly. Users also note that the site provides detailed information about the products.
What is the process from mine to customer?
Emeralds are sourced from Colombia's most renowned mines and then processed by skilled specialists including engineers, miners, and lapidary experts. The journey involves certified gemologists in Europe who grade and certify the final result.
Why are Colombian emeralds considered so rare?
The company states that Colombian emeralds are twenty times more rare than diamonds, making them a benchmark for the highest quality in the industry. They emphasize the extensive global effort required to bring a single gem to market.
Which countries are served and what are the international terms?
The business serves international customers, though those outside the US, Japan, Switzerland, the EU, and the UK might be responsible for return shipping costs and customs duties. They offer an extended refund framework to guarantee global client satisfaction.
What special offers or guarantees are available?
The company provides a VIP additional discount when customers place their order online. They also offer a clear and legally sound framework for facilitating returns and refunds to protect the customer.
What is the company's main aim and promise?
The company is a multinational producer and supplier that extends a thorough return policy to its customers in order to guarantee the satisfaction of its global clientele. They aim to serve and guarantee exceptional customers' satisfaction through their policies.
What is the official website of Esmeralda Gems, Inc.?
The official website of Esmeralda Gems, Inc. is colombian-emerald.com.
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13 Reviews
💎 I absolutely love the emerald earrings I purchased from Esmeralda Gems, Inc.! The quality is outstanding and they look stunning when I wear them. I am truly impressed with the craftsmanship of the earrings. The website colombian-emerald.com was easy to navigate and I had no issues placing my order. The customer service team was also very helpful and responded promptly to my inquiries. Overall, I am extremely happy with my purchase and I would highly recommend Esmeralda Gems, Inc. to anyone looking for beautiful emerald jewelry. 💎
I recently purchased a stunning emerald necklace from colombian-emerald.com and I am extremely satisfied with my purchase. The necklace is of great quality and I have received many compliments when wearing it. The customer service provided by the company was excellent as well. They were very helpful in answering my questions and ensuring a smooth buying process. I would definitely recommend this company to anyone looking for beautiful emerald jewelry.
Esmeralda Gems, Inc. is truly an exceptional company. Their website, colombian-emerald.com, is easy to navigate and provides detailed information about their products. I recently purchased a beautiful emerald ring from them and I couldn't be happier with my purchase. The quality of the emerald is outstanding and the craftsmanship of the ring is superb. The customer service I received from Esmeralda Gems, Inc. was also top-notch. They were very responsive to my inquiries and ensured that my order arrived on time. I highly recommend Esmeralda Gems, Inc. to anyone in search of high-quality emerald jewelry. Their products and service are truly exceptional.
I recently bought a pair of emerald earrings from a well-known jewelry company, and I am extremely pleased with my purchase. The earrings are of excellent quality, and the craftsmanship is remarkable. The customer service provided by the company was also exceptional. They were very responsive to my inquiries and ensured that my order arrived on time. I highly recommend this company for their high-quality emerald jewelry.
The emerald earrings I purchased from Esmeralda Gems, Inc. are absolutely stunning! The quality is top-notch and the design is unique. I have received numerous compliments whenever I wear them. The website colombian-emerald.com was easy to navigate and the customer service team was very helpful. I highly recommend Esmeralda Gems, Inc. for their exceptional emerald jewelry.
I recently bought a pair of emerald earrings from a jewelry company and I have to say that I am extremely satisfied with my purchase. The quality of the emeralds is excellent and the craftsmanship of the earrings is outstanding. They arrived in a timely manner and were packaged securely. The customer service team was also very helpful and responsive to my inquiries. Overall, I highly recommend this company for their high-quality emerald jewelry.
❤️ I'm absolutely in love with the emerald necklace I purchased from Esmeralda Gems, Inc.! It's truly a unique and stunning piece. The website colombian-emerald.com was easy to navigate, and I had no trouble placing my order. The customer service was fantastic too, as they were prompt in answering my questions and ensuring a smooth and hassle-free buying experience. I highly recommend Esmeralda Gems, Inc. for their exceptional emerald jewelry. ❤️
I recently purchased a stunning emerald bracelet and I am very happy with my purchase. The quality of the bracelet is exceptional and the design is beautiful. The customer service provided by the company was also excellent. They were very helpful in answering my questions and ensuring a smooth buying process. I would highly recommend Esmeralda Gems, Inc. to anyone in search of high-quality emerald jewelry.
The emerald ring that I purchased from this company is absolutely beautiful! The quality of the emerald is outstanding, and the design of the ring is unique. The customer service provided by Esmeralda Gems, Inc. was also excellent. They were very helpful and responsive throughout the buying process. I would highly recommend this company to anyone looking for high-quality emerald jewelry.
👍 The emerald bracelet I purchased from Esmeralda Gems, Inc. is amazing! The quality and design are top-notch. I love how it looks on my wrist. The website colombian-emerald.com was easy to use and the customer service was excellent. They were very helpful and answered all my questions promptly. I highly recommend Esmeralda Gems, Inc. for anyone looking for beautiful emerald jewelry. 👍
I recently purchased a pair of gorgeous emerald earrings from this company and I couldn't be happier with my purchase. The quality of the earrings is exceptional and they look stunning when I wear them. The customer service was excellent as well, they were very helpful in answering all my questions and making sure that my order arrived on time. I highly recommend Esmeralda Gems, Inc. to anyone looking for beautiful emerald jewelry.
🔥 I am in love with the emerald bracelet I bought from Esmeralda Gems, Inc.! It's truly a piece of art, and the quality is superb. The customer service provided by the company was excellent as well. They were very helpful in answering my questions and ensuring a smooth buying process. I highly recommend Esmeralda Gems, Inc. to anyone looking for exceptional emerald jewelry. 🔥
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About Esmeralda Gems, Inc.
- Website
- colombian-emerald.com
- Phone
- 2136222328
- Address
- 510 W 6Th St
