Caresensy

Caresensy is a patient retention and appointment management software built for healthcare practitioners in India, including physiotherapists, psychologists, dentists, and surgeons. It automates booking, reminders, and follow-ups to help clinics retain patients and manage operations without extra admin work. The platform is a product of CENITPRO and is designed to close the gap between appointments by handling scheduling and retention journeys automatically.

The platform offers seven distinct calendar views—Day, Week, Month, Timeline, Doctor, Clinic, and Room—to help staff manage schedules efficiently. Users can also access multiple calendar views simultaneously to coordinate appointments across different doctors or locations within the clinic.

Clinics can choose to send automated appointment reminders via WhatsApp, email, or in-house scheduling, depending on their preferred communication channel. When a patient books, they select their preferred method for receiving reminders, ensuring the message reaches them in a way they check most often.

The system includes ten automated retention journeys that follow up on missed sessions, welcome new patients, and handle no-show scenarios without requiring manual intervention from staff. These journeys ensure that a missed session does not result in a lost patient by automatically triggering follow-up actions.

The platform provides analytics that compute real visit data such as no-show rates, cancellation trends, wait times, and revenue from actual timestamps rather than estimates. This allows clinic owners to see exactly where patients are dropping off and take corrective action based on concrete numbers.

Caresensy supports seven real roles within the organization, each scoped to see only the specific data and functions relevant to their job. This role-based access ensures that staff members have a clean, tailored view of the practice operations without unnecessary clutter.

The pricing starts with a free plan that includes 30 patients, one doctor, one location, and one staff seat, with no credit card required to begin. For growing practices, the Starter plan costs ₹999 per month plus GST and includes 150 patients and two doctors.

To get started, users can sign up for free and create an account in under a minute without any setup fees or sales calls. After adding doctors and locations, they can claim a public booking page and connect it to WhatsApp or email to begin operations immediately.

The platform allows clinics to capture consent upfront during the booking process, ensuring compliance before the patient arrives. This feature integrates with online booking systems to streamline the check-in workflow and reduce administrative friction.

Clinics can generate a custom booking link that patients can use to schedule appointments directly, integrating seamlessly with their existing workflows. This link can be shared via WhatsApp, email, or embedded on the clinic's website for easy access.

The system includes a real complaint pipeline that tracks issues from when they are opened, assigned to staff, resolved, and finally closed. This ensures that patient feedback and grievances are handled systematically and transparently.

The platform tracks NPS scores and star ratings trended over six months, allowing practices to monitor reputation changes over time. It also includes multi-touchpoint experience surveys at various stages like reception, wait time, consultation, and billing.

The system automatically pauses treatment plans when a session is missed, preventing patients from being silently dropped from their care journey. It also sorts win-back lists by lifetime value and sends recall reminders based on specific cadences like chronic care or annual check-ups.

The platform integrates with Google Calendar to sync appointments and availability, ensuring that schedules remain up-to-date across all connected systems. This integration is included in the Growth and Pro plans to help clinics manage their calendars efficiently.

The official website of Caresensy is caresensy.com.