From the available information, it is unclear exactly which specific diagnostic devices are in stock or what the precise return conditions are for opened medical equipment. The text mentions returns for unopened items but does not detail the process for opened goods.
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Questions about AZ SurgiMed
What is AZ SurgiMed?
AZ SurgiMed is an online healthcare marketplace based in Lahore, Pakistan, that sells medicines, medical devices, diagnostic supplies, vitamins, and personal care products. The platform offers nationwide delivery in three to five working days with free shipping on eligible lightweight orders above Rs 5,000. All prescription medicines are verified by a pharmacist before dispatch to ensure genuine products from a licensed pharmacy.
Where is AZ SurgiMed located and which cities does it serve?
The business operates out of a licensed pharmacy base in Gulberg, Lahore, and serves customers across Punjab, Rawalpindi, and Islamabad. Dedicated delivery hubs exist for Lahore, Kasur, Pattoki, Okara, Faisalabad, Sahiwal, Sheikhupura, Gujranwala, Rawalpindi, and Islamabad. Lahore acts as the main dispatch hub, meaning orders to Lahore and nearby cities typically arrive in 1–3 working days.
How do I place an order and what are the delivery times?
Customers can order by visiting the website, selecting items from categories like Medicines or Medical Devices, and choosing Cash on Delivery at checkout. The platform handles prescription verification internally before shipping, and nationwide delivery takes between 1–4 working days depending on the destination city. Free delivery is available for lightweight orders exceeding Rs 5,000.
What are the specific delivery timeframes for different regions?
The website states that delivery times vary by location, with Lahore and nearby areas receiving orders in 1–3 working days while Central Punjab and Rawalpindi/Islamabad take 2–4 working days. Larger items such as wheelchairs and nebulizers are also shipped to all covered cities, though specific freight notes are shown at checkout. All delivery areas support Cash on Delivery alongside JazzCash, Easypaisa, bank transfer, and card payments.
What specific brands and product categories are available?
AZ SurgiMed offers a wide range of products including Omron, Certeza, Beurer, Accu-Chek, Abbott, GSK, Nutrifactor, and Philips Avent. Categories span from mother and baby items to sexual wellness products, with specific subcategories like medical scrubs and OT kits. The site highlights popular items such as Johnson's Baby Lotion and Centrum Adults Multivitamin with their respective ratings and prices.
How does AZ SurgiMed guarantee product quality and pricing transparency?
The platform ensures product authenticity by sourcing from registered manufacturers and authorised distributors in Pakistan. Every prescription-only medicine is checked by a qualified pharmacist before dispatch, following the same standard as a physical pharmacy. The business also maintains fair pricing with no hidden charges, showing all fees clearly at checkout.
How can I contact the support team?
Customers can reach the support team via phone or WhatsApp at +92 310 4513367, or by emailing [email protected]. The business operates from Monday to Saturday between 9am and 9pm PKT. Messages sent through the contact form are replied to within one working day.
What disclaimers are provided regarding health information?
The website explicitly states that health information provided is general and not a substitute for professional medical advice. Users are advised to always read the label and consult a doctor or pharmacist about their specific condition. This disclaimer appears on the footer and in the health guides section.
What is the stated mission and history of the company?
AZ SurgiMed was founded to eliminate the uncertainty of counterfeit stock and the hassle of visiting multiple shops for healthcare needs. The mission focuses on making trusted healthcare products easy to buy across Pakistan with a single, dependable platform. The company emphasizes bringing together medicines, diagnostic equipment, and professional surgical supplies in one place.
Who is the target audience for this marketplace?
The platform targets individuals looking for genuine medicines and surgical supplies, as well as clinics and healthcare professionals needing reliable everyday care. It specifically mentions serving those who want to avoid counterfeit stock and prefer a curated selection of established brands. The service is designed for anyone needing mobility aids, vitamins, or personal care products delivered nationwide.
What should a first-time customer know before ordering?
A first-time customer should note that prescription verification is handled by pharmacists before dispatch, ensuring safety. Free delivery applies only to lightweight orders above Rs 5,000, and delivery times range from 1–4 working days depending on the city. Cash on Delivery is available everywhere the business ships, including larger items like wheelchairs.
What is the official website of AZ SurgiMed?
The official website of AZ SurgiMed is azsurgimed.com.
How is AZ SurgiMed rated on Trustburn?
On Trustburn, AZ SurgiMed has a rating of 3 out of 5 based on 4 reviews.
Is AZ SurgiMed on social media?
AZ SurgiMed has official profiles on Linkedin, Facebook, Instagram.
What are the opening hours of AZ SurgiMed?
The listed opening hours of AZ SurgiMed are: Mo,Tu,We,Th,Fr,Sa 09:00-21:00.
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4 Reviews
1 question · Jump to Q&AThe operational model of AZ SurgiMed presents a structured approach to online healthcare retail in Pakistan. The emphasis on genuine products sourced from registered manufacturers and authorised distributors, combined with pharmacist-verified prescription checks before dispatch, aligns well with standard physical pharmacy practices. The availability of Cash on Delivery removes financial friction for many customers, and the clear listing of delivery areas including Lahore, Rawalpindi, and Islamabad provides transparency regarding logistics. The dispatch hub in Lahore naturally facilitates faster delivery to nearby cities, which is a logical advantage. However, the condition for free delivery on eligible lightweight orders over Rs 5,000 may not apply to all heavy medical equipment, which is an important distinction for buyers investing in larger items. Returns are accepted within seven days for unopened, non-medicine items, which is a reasonable policy but requires attention to item condition. Overall, the combination of verified prescriptions, transparent pricing, and a licensed pharmacy base suggests a reliable service, though buyers should remain mindful of the specific terms regarding delivery fees and return eligibility for different product categories.
The nationwide delivery and Cash on Delivery options make this a very convenient option for healthcare essentials across Pakistan.
From the information available, AZ SurgiMed states prices are shown in Pakistani Rupees inclusive of what you pay, with no hidden charges and no surcharge on Cash on Delivery. However, free delivery applies only to eligible lightweight orders over Rs 5,000, which is not always clear upfront. For someone considering this company, the scope of these conditions seems worth checking carefully before committing.
Questions & Answers
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How do your pharmacists verify a prescription before dispatching an order?
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About AZ SurgiMed
AZ SurgiMed is an online healthcare marketplace based in Pakistan that sells medicines, medical devices and equipment, diagnostic and lab testing supplies, vitamins and supplements, and personal care products. The platform also offers categories such as mother and baby items, mobility and patient care, first aid essentials, clinic and surgical supplies, medical scrubs, and sexual wellness products. It provides nationwide delivery in three to five working days, with free delivery on eligible lightweight orders above Rs 5,000, and offers Cash on Delivery as a payment option. Orders are processed through secure ordering with prescription verification handled by pharmacists before dispatch.
- Website
- azsurgimed.com
- Phone
- +92 310 4513367
- [email protected]
- Address
- Gulberg, Lahore, Punjab, 54660, PK
- Business hours
- Mo,Tu,We,Th,Fr,Sa 09:00-21:00
- Categories
- Hospital & health care, Retail, Medical devices
