Austin Technology

Austin Technology is an engineering-led IT company based in Perth, Western Australia, that provides managed IT services, cyber security, and cloud solutions to businesses. They operate as a dedicated IT department or collaborate with in-house teams, offering consulting, cloud migration, and expert advice for a fixed monthly fee. The business serves small and medium enterprises across Perth and aims to eliminate IT frustrations so clients can focus on growth.

The company is specifically designed for businesses in Perth and surrounding areas that need reliable, proactive IT support rather than reactive fixes. They target organizations ranging from 10 to 500 employees who want a single team to handle their service desk, devices, Microsoft 365, and security needs without overlapping tools or hidden costs.

Clients can start by contacting the support line at 1300 787 429 or emailing [email protected] to speak with a technical consultant. The process involves a short call to understand the setup, followed by a fixed, itemized quote in writing before any work begins, ensuring transparency from the first interaction.

The business operates on a fixed monthly fee model that includes unlimited IT support and smart solutions, aiming to make IT costs predictable. They highlight that monthly Microsoft terms cost 20% more than annual ones, and they help clients avoid extra costs by fixing habits like unused licenses or overlapping tools.

Austin Technology is located at Level 2/541 Hay St, Subiaco WA 6008, and their office hours are Monday to Friday, 8am to 5pm AWST. They also offer remote support and a client portal for existing clients, with a support line available at 1300 787 429 for immediate assistance.

The company has been in operation for more than 15 years and currently supports over 300 organizations across Australia. They have grown from a simple observation about slow support into a Top 50 MSP in Australia for 2024, 2025, and 2026, maintaining a consistent engineering-led approach.

To contact the business, clients can call the main support line at 1300 787 429 or send an email to [email protected]. The team promises to reply within two business hours, and all enquiries are initially read by a technical consultant before being escalated to the service desk.

Reviewers praise the 25-second average wait time to reach an engineer and the fact that issues are often fixed the same day. They also appreciate the single-team approach where the same pod handles service desk, devices, security, and cloud projects, ensuring consistent knowledge of the client's setup.

Some users on Reddit and review platforms note that the company avoids the common problem of different technicians each time, ensuring that every device and account is documented so the history is always explained clearly to whoever picks up the ticket.

The website mentions that most clients switch from another provider because they want one that makes things better, specifically addressing problems that keep coming back by finding root causes and assigning owners to fixes.

The service includes specific features like Essential Eight security compliance, Microsoft Purview and DLP, and Managed Microsoft 365, all managed by a single team to prevent the confusion of having separate vendors for different IT functions.

The company differentiates itself by being engineering-led and ensuring that the person answering the call already knows the client's environment, avoiding the 'different technician each time' issue common in other MSPs.

The process starts with a technical consultant reading the enquiry, asking relevant questions, and scoping the work before providing a fixed, itemized quote. Once a client is onboarded, the service desk handles day-to-day support while an account manager looks after agreements and licenses.

The business serves the Perth region and Western Australia, with a specific focus on technical and industrial sectors like mining, oil and gas, manufacturing, and construction, as well as professional firms like accounting and law.

The official website of Austin Technology is austintechnology.com.au.