Accent

Accent is a national cloud services and communications software provider based in Columbus, Ohio, serving businesses with 5 to 5,000 employees. The company offers Unified Communications-as-a-Service (UCaaS), VoIP phone service, team collaboration software, real-time SMS messaging, and API's through its VoiceONE platform. They deliver these services via a customer-first approach to cloud-based communications.

The business is located at 2400 Corporate Exchange Dr Ste 100 in Minerva Park, Ohio, and operates under the legal name Accent Communication Services, Inc. Their headquarters are in Columbus, OH 43231, and they serve clients across the United States. The company can be reached by phone at 8005897379 or via email at [email protected].

Accent's pricing starts at $6.99 per user per month for Team Messaging, which includes group and 1:1 chat, team-based calling, and desktop sharing. The Pro plan costs $14.99 per user per month and adds cloud phone system features, unlimited calling, and text messaging. A Pro+ plan is available for $19.99 per user per month, and a Premium plan with a VoIP phone included is $24.99 per user per month.

The company offers a wide variety of SIP-based VoIP desk phones, including popular brands such as Polycom, Cisco, Yealink, Grandstream, Snom, and Panasonic. They also provide their own GXP 2135 VoIP desk phone as part of the Premium plan. Users can bring their own VoIP phones or purchase them directly from Accent.

Accent provides additional services such as toll-free numbers for $4.95 per number per month with a $.04 per minute usage fee, and additional phone numbers for $1.25 per number per month. They also offer Cloud E-Fax Service for $34.95 per number per month to send and receive faxes via email. Queue Supervisor/Agent licenses are available for $11.99 per license per month.

The company offers flexible term commitments including month-to-month, 36-month, and 60-month terms depending on the services required. For online orders, month-to-month pricing is $9.99/user/month for Team, $18.99/user/month for Pro, $24.99/user/month for Pro+, and $24.99/user/month for Premium. Annual billing terms apply for the standard monthly rates listed.

Accent's website, accentvoice.com, is described by multiple reviewers as user-friendly and easy to navigate. Users consistently praise the platform for making it convenient to access services, find information, and manage their communication needs efficiently.

Customers frequently highlight Accent's team as highly professional, knowledgeable, and always ready to assist. Reviewers note that the support team is responsive, accessible, and goes above and beyond to meet business requirements and provide high-quality voice solutions.

Accent's services are described as exceptional and top-notch, with many customers stating they have been using the company for several years. The voice solutions are considered reliable, and the overall customer service is rated as outstanding by long-term users.

Accent's online ordering process is designed to be simple for non-technical users. After placing an order online, expert support teams set up the cloud system by the next business day and schedule a consultation call to walk customers through setup options.

Accent supports multiple office setups by connecting all locations seamlessly to the same phone system. This allows businesses to operate as one office geographically located in different physical locations, ensuring consistent communication across all sites.

The company supports overhead paging systems by providing a unique interface device that allows users to access the system via their IP phones. This integration ensures that paging announcements can be managed directly through the cloud phone system.

Accent offers a range of features including virtual agents, communication intelligence, and Microsoft Teams cloud calling. They also provide cloud contact center capabilities and AI-ready tools to enhance business communication workflows.

Accent is suitable for businesses ranging from 5 to 5,000 employees who need cloud-based communications. The service is ideal for startups, small and medium businesses, and enterprises looking for a complete business communication solution with integrated CRM and support systems.

Accent has official profiles on Facebook.