While the website highlights features like SSO and compliance controls for the Enterprise tier, it does not specify which security certifications are held. Additionally, the exact scope of included voice minutes or API rate limits remains undefined, leaving potential buyers to contact sales for clarification before assessing true fit.
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Questions about Abraxas
What is Abraxas?
Abraxas provides AI employees that answer phones, reply to emails, book meetings, and follow up, using one AI layer across voice, email, chat, calendar, and CRM. It is operated by Abraxas Technologies (Pty) Ltd, located in Cape Town, South Africa, and serves businesses needing automated sales support with human-in-the-loop approval.
How does the AI approval process work?
The platform includes features like a review queue, an autonomy dial, audit trails, and shared memory across tools. New AI employees start in shadow mode where nothing goes out until approved in the review queue, ensuring no consequential actions happen unseen.
What are the published monthly prices for the main plans?
Pricing starts at $149 per month for the Starter plan, which includes one AI employee on email, 1,000 AI-written replies, and 5,000 emails. The Growth plan costs $899 per month and adds two AI employees, 1,000 call minutes, and click-to-call dialer capabilities.
How are voice minutes and overage fees calculated?
Included voice minutes cover calls to and from US and Canada numbers, while international calling is off by default. Extra call minutes cost $0.20 each, and extra AI-written replies cost 3¢ each, with all overages added to the next bill.
What discounts are available for new customers?
The company offers a founding offer with 40% off the plan and 25% off added AI employees for the first 12 months. After this period, customers retain a 10% discount as long as they stay with the service.
How can a customer cancel their subscription?
Monthly plans can be cancelled anytime from the Plan & Usage section in the account, keeping access until the end of the paid month. Annual plans allow a full refund if cancelled within 14 days, after which renewal can be turned off.
How does the AI identify itself during calls?
Every call made or answered by a voice AI employee opens with a disclosure stating it is an automated AI assistant and that the call is recorded. The system never claims to be human, even when asked directly.
How does the platform handle data export and deletion?
Users can export their company data at any time, and Abraxas retains account data for 30 days after access ends to allow for export before deletion, unless law requires longer retention.
What are the different subscription tiers?
The service operates on a tiered subscription model with Starter, Growth, Scale, and Enterprise plans. The Enterprise plan starts from $6,000 per month and includes custom AI teams, compliance reviews, and dedicated support.
How does the system integrate different communication tools?
The platform integrates voice, email, chat, calendar, and CRM into a single system rather than stitching together five separate tools. This unified layer shares memory, context, and control across all communication channels.
What are the costs for additional numbers and logins?
Extra phone numbers cost $2.15 per month, and extra team logins are $29 per month. Additional AI employees can be added to plans beyond the base allowance for each tier.
What is the current Trustburn rating and review count?
The Trustburn rating is 3.6 out of 5 based on 5 reviews. Some reviewers praise the unified system and AI capabilities, while others may have concerns about autonomy or pricing structures.
Where is the business located and how can it be contacted?
The company is located at 50 Long St, Cape Town City Centre, Cape Town, 8000, South Africa. Contact can be made via [email protected] or the business phone +27 63 874 5569.
What are the core promises of the platform?
The website states that the AI works and users stay in control through a review queue and autonomy dial. The promise is to make every rep their best rep by never dropping a lead and following up on every channel.
What is the shadow mode feature?
The platform includes a shadow mode feature where AI employees operate without sending anything until approved. This allows users to test the system safely before raising autonomy levels.
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5 Reviews
Love the transparent pricing and single cockpit design. Finally, a system that does not hide costs behind sales calls.
The platform presents a clear value proposition by consolidating multiple sales tools into a single system. The published pricing removes ambiguity, and the focus on human-in-the-loop control addresses common AI adoption concerns. The unified cockpit for voice, email, chat, and calendar appears to streamline workflows effectively without requiring complex integrations.
I really like how Abraxas keeps everything in one cockpit instead of making you jump between five different point tools. The idea of having one layer for voice, email, chat, and calendar sounds super convenient for keeping context intact. What I appreciate most is the emphasis on control. The audit trail being append-only and event-sourced gives me confidence that every action is trackable. Plus, the autonomy dial feature lets you raise trust gradually, which is a smart way to onboard new reps without letting the AI run wild too quickly. The pricing is also refreshingly straightforward compared to other enterprise tools that hide costs behind gatekeepers. Having the Growth plan listed clearly at three hundred ninety-nine dollars with included voice minutes makes budgeting much easier. The only small reservation is that it is unclear exactly how the marketing automation works in the Scale plan or what specific limits exist on the high allotments. However, the fact that they publish pricing upfront is a huge plus. The human-in-the-loop model with the review queue also seems like a solid safety net. Overall, it looks like a robust solution for sales teams who want visibility without losing the human touch.
The platform consolidates voice, email, chat, and calendar into a single system. Pricing is transparent with tiers starting at ninety-nine dollars monthly. The approach seems practical for teams seeking one tool instead of five point solutions stitched together.
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About Abraxas
Abraxas offers an AI-powered sales platform that consolidates voice, email, chat, calendar, and CRM functions into a single system. The product provides AI agents that handle inbound leads, follow-ups, and outreach across multiple communication channels, with human-in-the-loop approval for consequential actions. It includes features such as a review queue, adjustable autonomy settings, audit trails, and shared memory and context across tools. The service is offered through tiered subscription plans, including Starter, Growth, and Scale pricing levels.
- Website
- abraxastechnologygroup.com
