Custom Frames, Gifts & Personalised Products

Custom Frames, Gifts & Personalised Products is an India-based online platform operating under the brand name Aavro that sells customised and personalised items. The business manufactures canvas wall art, personalised acrylic photo frames, acrylic photo wall clocks, fridge magnets, and keychains. Every order is printed and assembled by the team at their unit in the RIICO industrial area in Kaladwas, Udaipur, Rajasthan, rather than being drop-shipped from a warehouse.

The company produces items entirely in-house at their own unit located at S23 IID Center, RIICO Industrial Area Kaladwas, Udaipur, Rajasthan, India, 313003. They do not hold ready stock of personalised items and production starts only once the customer's order and design are confirmed. This manufacturing location also serves as the central point for handling returns and complaints directly from the manufacturer.

Customers can configure, preview, and place orders through the website aavro.com by picking a size and options, then uploading their photo in the panel on the product page. The site allows users to see the layout before paying, and the business checks every file by hand before sending it to the printer. If a picture is too small or low-resolution, the team writes to the customer rather than printing it badly.

Every item is made to order and takes 1–3 business days to produce, followed by 2–6 business days for standard free delivery anywhere in India. The website calculates and displays the specific delivery date based on the order date instead of showing a generic range. Because each piece is unique, a damaged, defective, or wrong item can be reported within 7 days of delivery for a replacement or refund.

The business offers four specific canvas wall art sizes: 12 × 18 inch, 16 × 24 inch, 20 × 30 inch, and 24 × 36 inch. These fixed designs include a golden boho arch, terracotta leaves, an abstract ember-toned bloom, a colourful Indian heritage city, and boats on still water. Each canvas is printed on canvas and stretched over a wooden frame so it hangs with no extra framing, and wall nails come with it.

The return policy accepts returns for damaged, defective, or wrong items within 7 days of delivery, requiring photos and an unboxing video of the parcel. Change-of-mind returns are not accepted because every item is made to order with the customer's own photo, text, and chosen options. For a missing item, the customer chooses a free replacement of the same item or a refund without needing to send anything back.

Payments are handled by Razorpay using cards, UPI, or net banking, though store credit and cash on delivery are also offered where available. A GST invoice is issued for every order, and the refund is issued to the original payment method or store credit once the item is back and checked. Charges like cash handling fees for cash-on-delivery orders, gift wrap, and paid express delivery remain with the order when returning an item.

The company ships within India only and uses standard delivery which is free anywhere in the country with no minimum order value. They do not drop-ship and production starts once the order and design are confirmed. The website provides standard support and policy pages covering shipping, returns, refunds, privacy, and terms for customers.

The business holds no ready stock of personalised items and every piece is printed and assembled in 2–4 business days before shipping. They use a wooden frame for canvas art and print on the back face of clear acrylic to keep the image behind the panel. The site lists specific fixed designs like the Lakeside Hours clock tower and provides mounting hardware depending on the product.

The website states that making takes 1–3 business days and transit takes a further 2–6 days, with every product page showing the delivery date that works out for the day of ordering. The company is a manufacturer, not a reseller, and handles returns and complaints at their own unit in Udaipur. They check every file by hand before printing to ensure quality.

The business offers a range of products including personalised acrylic photo frames, custom gifts, and printed apparel. They also sell ready-made canvas wall art with fixed designs like the Lakeside Hours clock tower. The site provides a contact form and live chat on the support page alongside email and phone support.

The company's About page states they are a manufacturer, not a reseller, and every order is produced at their own unit in Udaipur. They ship within India only and items are made in 1–3 business days. The website includes a support page that lists their email, phone number, and address for questions about orders, files, or deliveries.

The business operates under the brand name Aavro and sells customised and personalised items including canvas wall art and acrylic prints. They have a Trustburn rating of 4.3 out of 5 from 3 reviews. The website provides standard support and policy pages covering shipping, returns, refunds, privacy, and terms.

You can reach Custom Frames, Gifts & Personalised Products by phone at +91 7425830103.

On Trustburn, Custom Frames, Gifts & Personalised Products has a rating of 4.3 out of 5 based on 3 reviews.