Optimum RV
Spartanburg SC service group is unorganized, unre...
Spartanburg SC service group is unorganized, unresponsive, & techs didn't complete the simple job of hooking up two furnace vent hoses. One hose hooked up but I guess they didn't think I would check behind the furnace.
Called twice for information before making the appointment, I arrived and had no appointment. Service Manager EJ said they would take care of it and took unit back. Tried to charge me for 2hrs when they had it 45min. I had red mud in my unit and on cushions.
I called left messages two mornings in a row, had an online chat, sent an email to customer service. A different location called me back and assured me that someone would reach out. As of this review no one has reached out. I have called the credit card company to pull the money back. Have already lost a weekend of camping and need the unit again this weekend but can't go with no heat. I wouldn't trust them to do any more work. To bad because they are close and I would love to build a relationship.