Not worth the paper it is written on.
Not worth the paper it is written on.
I had warranty with opteven provided when i purchased a vehicle from a garage as hire purchase. One of the reasons why i went with this decision was because of the warranty giving me peace of mind that any issues would be resolved. This however is far from the truth, after the vehicle developing a fault 1 month in the the warranty the garage recommended i take the matter up with the Opteven. They wanted a quote for works required and none of their pre-approved garages work on electric vehicles and so to get the best diagnostic i needed to go to jaguar. Jaguar charged me for a diagnostic and a quote which after submitting to opteven they responded to say they would only cover a small portion of the repair cost and nothing from the diagnostic fees. Their reason was that the main part of the repair ,the wiring harness, was not covered. With the claim being on a electric vehicle the wiring harness is critical to the vehicle and so i have come to to conclusion that their warranty is not adequate for electric vehicles and not worth the paper it is written on, i am now left with a faulty vehicle and thousands in repair costs and directly out of pocket £800 in diagnostic costs and still paying monthly direct debits.
Left a bad review on trustpilot and they responded to say they will respond but i have yet to hear anything back from them. I would avoid as there seem to be better out there.
