Don't sign a contract
Looks like I'm having the same issues as a lot of other folks that use Nitel. We had a closed location that I requested via email that they deactivate. Of course because I didn't use the proper form in their ticketing system they ignored the request and didn't reply. Then between when the account would have been renewed I replied to an email they sent about renewing all the account. Now I'm stuck in a 3 year contract for a location that isn't hooked up nor exists any further. We already paid for an unneeded 6 months.
Sad part we have 5 other accounts here that we are current on.
It's a bit scummy on their part.
Other notes:
- Service is fine, no complaints there.
- Response times from billing folks are awful. It's generally 1 week plus to get a response.
- They've been recently acquired by Comcast, so maybe start with comcast if you are looking for an alternative in your area.
Think twice about signing a contract with these guys they'll enforce it, twist the knife, and shoot themselves in the foot at the same time.
I will not, if I can help it, stick with these guys at the end of our next batch of completed contracts.
