DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY
We agreed to purchase a composite door. The salesperson noted that the door was not a standard size but assured us that the surveyor would let us know whether the door could be fitted and that he wouldn’t take payment if the job wasn’t possible, and if that was the case then we would get our deposit back straight away. When the surveyor visited we specifically asked him if the door would fit, he assured us it would, so we paid him the £275 in cash.
Two days before the door was due to be fitted we received a telephone call to state that the order had been cancelled because the door couldn’t be made by the manufacturers due to the size. They could only offer to supply of a UPVC door which wasn’t acceptable to us, and it was agreed that the company would reimburse the money paid. The person I was speaking to at the time stated that this would be dealt with by a different department, and someone would call me back. No one called us back.
During the next three months we rang the company THIRTY FOUR times, and always got palmed off with the promise that someone would call us back. We managed to get an email address and contacted them this way too. At one point they even claimed they couldn’t reimburse us because we had given them the wrong bank details, which was totally untrue.
Fortunately for us I had paid by credit card and was therefore able to claim my money back through the bank, otherwise I am convinced we would be out of pocket for nearly a thousand pounds.
After reading other reviews it would appear that we are not the only ones to experience this company policy to avoid paying out money which is owed to customers.
We have since had a door fitted by another company at a cheaper price.
