MRO - INEFFICIENT, MISMANAGED Patient Info service
Call to MRO to follow up on Notice received stating Patient INFO Delay Notification.
Poor and conflicting information with Elizabeth who failed to provide answers to my questions about “there is a delay in processing requests”. “Requests are processed in order received”. This was repeated several times. Their phone message states my request was closed 4/16/24, a day after the 4/14/24 date on the mailed notice I received. After drilling down, tryingto get straight answers to questions like was there a hack, no. When will this delay be rectified? When will I receive what is after all MY PATIENT INFO? No specific answer. Eventually after I expressed my unequivocal annoyance, displeasure I was told, well they need my physicians Fax #. Why is that not included in NOTICE OF DELAY they sent me and WHY did you not mention this ten minutes ago?
Increasingly annoyed I give MRO the doctors’ FAX and PHONE. Only then does she add they need a signed written request from me to FAX my medical info.
REALLY? MRO has the original signed request from me, to share info with my physician. Now, after I call, am on the phone bringing up issue after issue with person supposed to assist me, does she add that they need a written, signed letter from me in order to fax my doctor the info I requested with a digital authorization letter I was given by the physician who requested tests.
What game is this? How do they get away with disregard for other people’s lives, their health at stake from intentional delay to share patient with relevant physicians for follow up?
How many have had to deal with these corrupt, unethical companies? Clearly they have no good intention when it comes to the needs of the patients as long as they make money. Perhaps they should be prevented from making money if they cannot be counted on to do their job properly.
