YOU WILL NOT GET REFUNDED IF THIS COMPANY MESSES U...
YOU WILL NOT GET REFUNDED IF THIS COMPANY MESSES UP YOUR ORDER - YOU WILL GET IGNORED - NO-ONE CARES EVEN THE OWNERS DONT CARE. Be very very careful when using this company. I am lost for words; I am so ashamed that my poor customer had been let down twice by Abelanani for a mere 10 Golf shirts (he waited 3 weeks for the incorrect order TWICE).
My client wanted Black Sleeves and an orange body like advertised. Please see some details attached.
Placed the order with Juliet on the 29 Jan 2024
We Accepted Quote and Paid 2 FEB 2024 So we confirmed in writing with her the body was orange and sleeves black like the brochure. .
Told order be ready to Collect 16 FEB 2024 (confirmed with Juliet 15 FEB 2024 in writing)
I personally arrived to Collect 19th FEB 2024, 40 kms from my home (order not done) – no communication from Juliet, kept phoning and emailing ,
Contacted Lindanie (SENIOR MANAGER) 20th Feb 2024, as nothing was happening and no communication from Juliet , finally spoke with Lindanie, promised me WED at 13h00 Lindani insisted couldnt courier after one pm to my embroiderer???? (Never heard of Uber)
21st Feb 2024 - Wed afternoon, Juliet advises me that the factory had made full orange shirts , and had to unpick and redo the shirts. Lindanie no longer communicating. I was always chasing Juliet for update. Lindanie out of signt, no care whatsoever.
22nd Feb 2024 – phone Abelanani first thing and asked for Juliet, told she was off sick , leave numerous emails and messages for Lindani, Lindani never returns my calls,. Desperate Contact Nadine and email Nadine. Send email to Lindani with PICTURE of BLACK SLEEVES and ORANGE SHIRT 11h11 just in case, they mess up again. Later Juliet back on the scene. WE HAVE NAGGED AND BEGGED AND P:LEADED , COPIED IN OWNERS/CEO/MD (never got a response) AND NOW WE ARE GOING TO THE CONSUMER COUNCIL TO GET OUR MONEY BACK
